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Umbra Films logo — Umbra Films Customer Success / Customer Support Intern at Umbra Films
Umbra Films

Customer Success / Customer Support Intern

InternshipIn OfficeSurat6 months10K/mo1 openingImmediately (rolling)
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About this internship

Join Umbra Films in Surat as a Customer Success / Customer Support Intern and get a real, mentor-led start to your career in customer success & support. Over this 6-month In Office internship you will contribute to actual Marketing / Advertising projects, learn how a professional team plans and…

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Skills you'll use

CommunicationCRMProblem SolvingEmail SupportMS OfficeProduct Knowledge

What you'll do

  • Respond to customer queries via chat, email and calls
  • Resolve issues and escalate where needed
  • Maintain customer records and notes in the CRM
  • Onboard and guide customers on the product
  • Gather feedback and share insights with the team
  • Track satisfaction and support metrics

Who can apply

  • Pursuing or recently completed a relevant degree (B.E./B.Tech, BBA, MBA, B.Com, BCA, MCA, B.A., B.Sc or an equivalent program)
  • Foundational knowledge of Communication, CRM, Problem Solving or a strong willingness to learn them
  • Good written and verbal communication, ownership and analytical thinking
  • Based in or open to working from Surat (In Office)
  • Able to commit to the full internship duration

Perks & benefits

Pre-Placement Offer (PPO) OpportunitySkill-Development WorkshopsNetworking with ProfessionalsCertificate of CompletionLetter of Recommendation

About Umbra Films

Umbra Films is a growing Marketing / Advertising company that runs part of its operations out of Surat. Working in the Marketing / Advertising sector, the company has built its reputation on doing solid, dependable work and on developing the people who do it. It is the kind of place where focused…
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In OfficeKolkata3mo
Stipend N/AApply

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