TradeIndia

Customer Success Associate

InternshipIn OfficeDelhi (Delhi / New Delhi)3 months1 openingImmediate / Rolling

About this internship

Kickstart your career at TradeIndia in Delhi as a Customer Success Associate. This is a practical, project-based internship where you will be supporting customers and success metrics under the mentorship of senior team members, gaining exposure to real business challenges and industry-standard…

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Skills you'll use

CommunicationCRMProblem SolvingAdvanced ExcelCustomer SupportOnboardingRelationship ManagementEmpathyReportingTime Management

What you'll do

Support customer onboarding and journeys
Respond to queries and resolve issues
Maintain customer records in the CRM
Track satisfaction and success metrics
Coordinate with internal teams
Document work clearly and act on feedback

Who can apply

Pursuing or recently completed a relevant degree/diploma
Foundational knowledge of Communication, CRM, Problem Solving, Advanced Excel
Strong communication skills and a proactive attitude
Ability to work in a team and meet deadlines
Based in or open to working from Delhi / New Delhi

Perks & benefits

Internship Certificate on completionLetter of Recommendation for strong performersHands-on mentorship from experienced professionalsReal-world, portfolio-worthy project experiencePre-Placement Offer (PPO) opportunity based on performanceFlexible, learning-focused work environment

Interview & selection process

3 rounds — typical selection flow for this role:

1Resume & profile screening by TradeIndia's recruitment team.
2Practical / case round relevant to the Customer Success Associate role.
3Final discussion with the hiring manager on your approach, learnings and fit.

About TradeIndia

About TradeIndia TradeIndia (Infocom Network) is one of India's largest online B2B marketplaces, founded in 1996, connecting SMBs, manufacturers, suppliers and exporters with buyers in India and globally. It is headquartered in Okhla, New Delhi with branch offices across 35+ cities. Products &…

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