Operations Lead - Legal, Compliance and Editorial

About this role

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Skills you'll use

What you'll do

• Systems & Process Improvement
• Identify and map high-volume, repeatable tasks across functions for automation, actively engaging in project development.
• Create clear briefs for feature requests, detailing the operational case and costs of current workarounds.
• Pinpoint structural or resourcing issues causing operational friction and propose practical alternatives, tracking resolutions formally.
• Volume & Capacity Management
• Maintain real-time visibility of volumes across Compliance, Editorial, and Legal, including inbound files, output rates, turnaround times, and backlogs.
• Develop a live operational dashboard that serves as a decision-making tool for teams and the General Counsel.
• Monitor a volume signal protocol with commercial and vertical teams to ensure timely communication of demand changes.
• Stakeholder & Commercial Engagement
• Act as the primary operational contact for Business Units, ensuring structured, data-driven communication.

Who can apply

• Organizational rigor: adept at managing multiple workstreams while maintaining focus on priorities and details.
• Clear communication: articulate in writing and conversation, translating operational data for senior audiences.
• Analytical capability: skilled in data analysis to identify trends and make operational recommendations.
• Systems orientation: understands interconnections among functions and designs solutions with broader impacts in mind.
• Influence: drives change through credibility and relationships rather than hierarchy.
• Technology pragmatism: curious about automation and system improvements, able to evaluate proposed solutions.
• Practical design instinct: prioritizes user needs when developing new processes and tests ideas before implementation.
• Preferred Qualifications and Experience
• 5–8 years of experience in operations management, preferably in professional services, financial services, media, legal, or content-led environments.
• Experience working across multiple teams or functions, particularly in a global context with expertise in organizational design.

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