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TCS logo — TCS Customer Success / Customer Support Intern at TCS
TCS

Customer Success / Customer Support Intern

InternshipWork from HomeSurat6 months20K/mo5 openingsImmediately
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About this internship

Join TCS in Surat as a Customer Success / Customer Support Intern and get a real, mentor-led start to your career in customer success & support. Over this 6-month Remote internship you will contribute to actual Technology projects, learn how a professional team plans and executes its work, and…

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Skills you'll use

CommunicationCRMProblem SolvingEmail SupportMS OfficeProduct Knowledge

What you'll do

  • Respond to customer queries via chat, email and calls
  • Resolve issues and escalate where needed
  • Maintain customer records and notes in the CRM
  • Onboard and guide customers on the product
  • Gather feedback and share insights with the team
  • Track satisfaction and support metrics

Who can apply

  • Pursuing or recently completed a relevant degree (B.E./B.Tech, BBA, MBA, B.Com, BCA, MCA, B.A., B.Sc or an equivalent program)
  • Foundational knowledge of Communication, CRM, Problem Solving or a strong willingness to learn them
  • Good written and verbal communication, ownership and analytical thinking
  • Based in or open to working from Surat (Remote)
  • Able to commit to the full internship duration

Perks & benefits

Letter of RecommendationFlexible Work HoursMentorship from Industry ExpertsReal Project & Portfolio ExposurePre-Placement Offer (PPO) Opportunity

About TCS

Based in part out of Surat, TCS is an established player in the Technology sector. The company brings together experienced professionals and ambitious newcomers to deliver work that meets a high standard. Its culture leans towards collaboration, ownership and continuous improvement — values that…
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EduRankAI logo — EduRankAI internships & jobs in India

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About The Program Edurankai Is An Artificial Intelligence, Education Technology, Research, and Enterprise Technology Organization Developing Intelligent Digital Platforms, Enterprise Software, Intelligent Enterprise Systems, AI-Powered Products, and Technology Solutions for Academia, Industry, Government, and Global Organizations. The Software Testing Internship Provides Practical Exposure To Enterprise Software Quality Assurance, Functional Testing, Manual Testing, System Validation, Regression Testing, Defect Lifecycle Management, Usability Testing, Release Validation, and Software Quality Engineering. Interns Will Contribute To Ensuring That Edurankai Products Meet The Highest Standards of Quality, Reliability, Usability, Security, and Performance Before Production Deployment. Working Alongside Software Engineers, AI Engineers, Product Managers, UI/UX Designers, Devops Engineers, and Quality Engineering Teams, Interns Will Participate in End-To-End Software Testing Activities, Identify Defects, Validate New Features, Execute Test Cases, Document Findings, and Support Continuous Product Improvement Across Multiple Enterprise Applications. Key Responsibilities Execute Functional, Regression, Smoke, Sanity, Integration, and Exploratory Testing. Design, Document, and Maintain Detailed Test Cases and Test Scenarios. Validate New Product Features Against Functional and Business Requirements. Identify, Reproduce, Document, Prioritize, and Report Software Defects. Perform End-To-End Workflow Validation Across Enterprise Applications. Verify Bug Fixes and Conduct Regression Testing After Issue Resolution. Collaborate Closely With Software Engineers and Product Managers To Improve Product Quality. Perform Cross-Browser and Responsive Web Application Testing. Validate User Interface Consistency, Workflows, and Usability. Test Apis, Backend Integrations, and Data Validation Where Applicable. Participate in Release Readiness Reviews and Production Validation. Maintain Detailed Testing Documentation, Bug Reports, and Quality Metrics. Contribute To Continuous Improvement of Testing Processes and Quality Standards. Stay Updated With Modern Software Testing Methodologies, Tools, and Industry Best Practices. Perform Additional Quality Assurance Assignments As Required. Learning Outcomes Interns Will Gain Practical Exposure To: Software Testing Manual Testing Quality Assurance (QA) Functional Testing Regression Testing Smoke Testing Sanity Testing Exploratory Testing System Testing Integration Testing User Acceptance Testing (Uat) Software Quality Engineering Defect Lifecycle Management Bug Reporting Test Case Design Test Planning Requirement Validation Cross-Browser Testing Responsive Application Testing API Validation Release Validation Software Documentation Sdlc & Stlc Agile Development Enterprise Product Quality Eligibility Students Pursuing Or Having Completed: B.E./B.Tech (Any Discipline) Bca Mca B.Sc. Computer Science B.Sc. Information Technology B.Sc. Data Science B.Sc. Artificial Intelligence M.Tech Mca M.Sc. Any Equivalent Programme Applicants From Other Disciplines Possessing Strong Analytical Thinking, Attention To Detail, Logical Reasoning, and An Interest in Software Quality Assurance Are Also Encouraged To Apply. Preferred Skills Logical and Analytical Thinking. Strong Attention To Detail. Problem-Solving Ability. Good Documentation Skills. Understanding of Software Development Fundamentals. Basic Knowledge of Sdlc and Stlc. Familiarity With Web Applications. Ability To Identify Edge Cases and Usability Issues. Effective Communication and Teamwork. Willingness To Learn Modern Software Testing Methodologies.
In OfficeKolkata3mo
Stipend N/AApply

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