Cloud Ops Engineer II

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Skills you'll use

What you'll do

• *This is a hybrid position that requires 2 days per week in office at our Bangalore location, 24x7 rotational shift environment**
• Provide production support, monitoring, and troubleshooting to maintain high availability and reliability of Syndigo's SaaS platform.
• Manage and support cloud infrastructure across AWS and Azure environments.
• Monitor and troubleshoot platform components running on Linux, Kubernetes, Docker Swarm, Elasticsearch, Kafka, Nginx, MSSQL, and related technologies.
• Investigate and resolve operational and technical issues while ensuring adherence to service levels and operational standards.
• Utilize monitoring, logging, and observability tools such as Grafana, ELK, Prometheus, Sensu, Zabbix, and Jenkins to identify and resolve issues proactively.
• Support incident, event, problem, capacity, backup, disaster recovery, security, and compliance management processes.
• Coordinate customer communications during maintenance activities, upgrades, hotfixes, and production incidents.

Who can apply

• Own and drive critical incident resolution, collaborating with Engineering, Product, Cloud Infrastructure, and Support teams.
• Perform root cause analysis (RCA) and implement corrective actions to prevent recurrence.
• Analyze application behavior, system performance, logs, APIs, and infrastructure metrics to identify improvements.
• Support onboarding, de-provisioning, backup, recovery, and environment administration activities.
• Create and maintain operational documentation, technical runbooks, reports, and knowledge articles.
• Participate in shift handovers and operational reviews to ensure smooth 24x7 service delivery.
• Identify opportunities for automation, monitoring enhancements, and continuous process improvement.
• Bachelor's degree in Computer Science, Engineering, Information Technology, or a related discipline.

About Syndigo

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