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SUGAR Cosmetics logo — SUGAR Cosmetics Customer Service Internship at SUGAR Cosmetics
SUGAR Cosmetics

Customer Service Internship

InternshipIn OfficeUna, Himachal Pradesh2 months18K/mo5 openingsImmediate / Rolling
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About this internship

SUGAR Cosmetics is hiring a Customer Service Internship in Una — a hands-on, mentor-led internship built for students and 2026 freshers who want real exposure to customer support rather than a certificate-only programme. About the role As a Customer Service Internship at SUGAR Cosmetics, your core…

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Not quite right? These internships in Una, Himachal Pradesh match the same skills — apply to a few to improve your chances.

Skills you'll use

Customer SupportTicketing SystemsCRM ToolsWritten CommunicationProduct KnowledgeEscalation HandlingExcelSLA AwarenessEmpathy & PatienceReporting

What you'll do

  • Work on resolving the issue and recording it well enough that the pattern behind it becomes visible alongside the core team
  • Apply Customer Support, Ticketing Systems, CRM Tools, Written Communication to live, production-facing problems
  • Document your work clearly for reviewers and stakeholders
  • Participate in reviews and act on the feedback you receive
  • Collaborate across engineering, product, design or business as required
  • Follow the team's quality, testing and documentation standards

Who can apply

  • Pursuing or recently completed BBA/MBA, B.Com, B.E./B.Tech (any branch), BCA or B.A. (Economics)
  • Graduating batch 2025, 2026 or 2027 — final-year students and recent graduates welcome
  • 60% / 6.0 CGPA and above preferred; strong project work is considered alongside academics
  • Working knowledge of Customer Support, Ticketing Systems, CRM Tools (or a genuine willingness to learn them)
  • Exposure to Written Communication, Product Knowledge, Escalation Handling is an advantage
  • Clear written and verbal communication in English, and care with detail in your work
  • No prior work experience required — this is a fresher-friendly internship
  • Based in Una, Himachal Pradesh or willing to work from there for the internship period

Perks & benefits

Exposure to professional tools and workflowsPre-Placement Offer (PPO) opportunityFlexible working hoursNetworking with senior professionalsInternship CertificateDirect access to the team that owns the data you work on

Interview & selection process

4 rounds — typical selection flow for this role:

  1. 1Application screening & resume shortlisting by the talent team
  2. 2Discussion with the hiring manager on the role and your fit
  3. 3Team-fit / behavioural interview with the team
  4. 4HR discussion — stipend, start date, expectations and offer

About SUGAR Cosmetics

SUGAR Cosmetics operates in the d2c consumer brand sector and has an active presence in Una. Interns here are put on real work from the start, because the team's view is that the fastest way to learn a craft is to practise it under people who already do it well — not to watch it from a…
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