Associate General Manager-Operations- BPO Team

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Skills you'll use

What you'll do

• Own delivery across Safe Dig, Streetworks, Telecom, and related operations
• Act as primary client interface and escalation lead in the absence of Delivery Head
• Drive P&L performance, productivity, and cost optimization
• Lead digital transformation initiatives (AI, RPA, analytics)
• Manage large teams and build leadership capability
• Support contract renewals, pricing, underwriting, and growth initiatives
• Candidate Profile  Must-Have Requirements
• Delivery Leadership
• 12+ years in BPS/operations delivery
• Experience managing large, multi-tower accounts

Who can apply

• Experience managing large, multi-tower accounts
• Strong SLA/KPI and governance track record
• Client & Stakeholder Management
• Experience with senior client stakeholders (Director/VP level)
• Ability to independently lead governance and business reviews
• Proven escalation management capability
• Commercial & Financial Acumen
• Experience managing account financials (cost, margin, productivity)

About Sopra Steria

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