Shivalik Small Finance Bank

Customer Support Intern

InternshipWork from HomeSurendranagar, Gujarat2 months21K/mo1 openingImmediate / Rolling

About this internship

Start your career in customer support operations with Shivalik Small Finance Bank as a Customer Support Intern in Surendranagar. You will sit with a working team, use the same tools and systems they do, and own a defined piece of work from day one. About the role As a Customer Support Intern at…

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Skills you'll use

Ticketing Systems (Zendesk / Freshdesk)Written CommunicationIssue TroubleshootingSLA & Escalation ManagementKnowledge Base AuthoringCustomer EmpathyCRM UsageRoot Cause ReportingLive Chat & Voice SupportAdvanced Excel

What you'll do

Work on resolving real customer issues and fixing the reasons they recur alongside the core team
Apply Ticketing Systems (Zendesk / Freshdesk), Written Communication, Issue Troubleshooting, SLA & Escalation Management to live, production-facing problems
Document your work clearly for reviewers and stakeholders
Participate in reviews and act on the feedback you receive
Collaborate across engineering, product, design or business as required
Follow the team's quality, testing and documentation standards

Who can apply

Pursuing or recently completed Any graduate — BBA, B.Com, B.A., BCA, B.Sc or B.E./B.Tech with strong communication — 2026 freshers & final-year students welcome
Working knowledge of Ticketing Systems (Zendesk / Freshdesk), Written Communication, Issue Troubleshooting (or a genuine willingness to learn them)
Strong fundamentals in your discipline and clear problem-solving ability
Care with detail and the discipline to document your work
Clear written and verbal communication in English
Based in or willing to work from Surendranagar, Gujarat

Perks & benefits

Letter of RecommendationMentorship from a named mentorLive project experienceExposure to professional tools and workflowsPre-Placement Offer (PPO) opportunity

Interview & selection process

3 rounds — typical selection flow for this role:

1Application screening & resume shortlisting by the talent team
2Online aptitude / domain assessment
3HR discussion — stipend, start date, expectations and offer

About Shivalik Small Finance Bank

Shivalik Small Finance Bank operates in the small finance bank sector and has an active presence in Surendranagar. Interns here are put on real work from the start, because the team's view is that the fastest way to learn a craft is to practise it under people who already do it well — not to watch…

Visit Shivalik Small Finance Bank’s official website ↗

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