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Samsung R&D Institute India logo — Samsung R&D Institute India GenAI Customer Support Automation Intern at Samsung R&D Institute India
Samsung R&D Institute India

GenAI Customer Support Automation Intern

InternshipHybridAhmedabad, Gujarat6 months23K/mo7 openingsImmediate / Rolling
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About this internship

Samsung R&D Institute India is hiring a GenAI Customer Support Automation Intern in Ahmedabad — a hands-on, mentor-led internship built for students and 2026 freshers who want real exposure to GenAI for customer support rather than a certificate-only programme. About the role As a GenAI Customer…

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Skills you'll use

Large Language Models (LLMs)RAG over Knowledge BasesPythonSupport Tooling (Zendesk / Freshdesk)Intent ClassificationEscalation DesignPrompt EngineeringConversation AnalyticsQuality MonitoringCustomer Empathy

What you'll do

  • Work on deflecting routine support tickets with AI without frustrating the customer alongside the core team
  • Apply Large Language Models (LLMs), RAG over Knowledge Bases, Python, Support Tooling (Zendesk / Freshdesk) to live, production-facing problems
  • Document your work clearly for reviewers and stakeholders
  • Participate in reviews and act on the feedback you receive
  • Collaborate across engineering, product, design or business as required
  • Follow the team's quality, testing and documentation standards

Who can apply

  • Pursuing or recently completed B.E./B.Tech, BCA, MCA, BBA/MBA or B.Sc (Computer Science)
  • Graduating batch 2025, 2026 or 2027 — final-year students and recent graduates welcome
  • 60% / 6.0 CGPA and above preferred; strong project work is considered alongside academics
  • Working knowledge of Large Language Models (LLMs), RAG over Knowledge Bases, Python (or a genuine willingness to learn them)
  • Exposure to Support Tooling (Zendesk / Freshdesk), Intent Classification, Escalation Design is an advantage
  • Clear written and verbal communication in English, and care with detail in your work
  • No prior work experience required — this is a fresher-friendly internship
  • Based in Ahmedabad, Gujarat or willing to work from there for the internship period

Perks & benefits

Exposure to professional tools and workflowsPre-Placement Offer (PPO) opportunityFlexible working hoursNetworking with senior professionalsInternship Certificate

Interview & selection process

4 rounds — typical selection flow for this role:

  1. 1Application screening & resume shortlisting by the talent team
  2. 2Practical assignment or case study with a short walkthrough
  3. 3Discussion with the hiring manager on the role and your fit
  4. 4HR discussion — stipend, start date, expectations and offer

About Samsung R&D Institute India

Samsung R&D Institute India operates in the consumer electronics & r&d sector and has an active presence in Ahmedabad. Interns here are put on real work from the start, because the team's view is that the fastest way to learn a craft is to practise it under people who already do it well — not to…
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