Rapido

Customer Success Intern

InternshipHybridGurugram, Haryana4 months20K/mo8 openingsImmediate / Rolling

About this internship

Join Rapido in Gurugram as a Customer Success Intern. This entry-level internship is designed for students and recent graduates who learn best by building, shipping and getting real feedback on customer success and support work. About the role As a Customer Success Intern at Rapido, your core…

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Skills you'll use

Customer CommunicationCRM ToolsTicketing (Freshdesk/Zendesk)ExcelEscalation HandlingProduct KnowledgeSLA TrackingFeedback AnalysisDocumentationProblem Solving

What you'll do

Work on solving the customer's actual problem and then removing the reason they had to write in at all alongside the core team
Apply Customer Communication, CRM Tools, Ticketing (Freshdesk/Zendesk), Excel to live, production-facing problems
Document your work clearly for reviewers and stakeholders
Participate in reviews and act on the feedback you receive
Collaborate across engineering, product, design or business as required
Follow the team's quality, testing and documentation standards

Who can apply

Pursuing or recently completed any Bachelor's or Master's degree — B.A./B.Com/BBA/B.Sc/B.E./MBA all welcome
Graduating batch 2025, 2026 or 2027 — final-year students and recent graduates welcome
60% / 6.0 CGPA and above preferred; strong project work is considered alongside academics
Working knowledge of Customer Communication, CRM Tools, Ticketing (Freshdesk/Zendesk) (or a genuine willingness to learn them)
Exposure to Excel, Escalation Handling, Product Knowledge is an advantage
Clear written and verbal communication in English, and care with detail in your work
No prior work experience required — this is a fresher-friendly internship
Based in Gurugram, Haryana or willing to work from there for the internship period

Perks & benefits

Mentorship from a named mentorLive project experienceExposure to professional tools and workflowsPre-Placement Offer (PPO) opportunityFlexible working hours

Interview & selection process

4 rounds — typical selection flow for this role:

1Application screening & resume shortlisting by the talent team
2Technical interview on fundamentals and your projects
3Practical assignment or case study with a short walkthrough
4HR discussion — stipend, start date, expectations and offer

About Rapido

Rapido operates in the mobility & transportation sector and has an active presence in Gurugram. Interns here are put on real work from the start, because the team's view is that the fastest way to learn a craft is to practise it under people who already do it well — not to watch it from a…

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