Retail Customer Success Manager

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Skills you'll use

What you'll do

• Act as senior relationship owner for key retail clients, managing executive‑level engagement in support from APP RV Account Directors/ Senior Managers. Own client management and communications.
• Identify and engage senior stakeholders across client organizations.  Build client relationships and identify sales opportunities
• Partner with APP RV Account Directors/ Senior Managers to define and execute strategic service direction and support renewal
• Lead onboarding and transformation processes.
• Value Delivery & Client Excellence
• Lead Quarterly Business Reviews (QBR/Thought Leadership) and Top to Top client reviews.
• Drive client satisfaction through structured NPS programs and proactive service governance.
• Collaborate with cross‑functional teams to ensure best‑in‑class delivery.
• Serve as the single point of ownership for escalations and governance.
• Growth & Commercial Impact

Who can apply

• Elevate partnership opportunities and manage strategic communications.
• Mentorship and coaching of internal teams to generate leads and expand partnerships, providing guidance based on their own experiences and success
• Support renewals, RFPs, and commercial proposals.
• Demonstrate ownership of revenue growth and pipeline health.
• Encourage participation in cross-functional projects that involve other departments to foster broader understanding and collaboration.
• Develop deep expertise in client business models and strategic priorities.
• Deliver thought leadership using NIQ data and analytics.
• Translate insights (TSR/RMS/CI/Macro Trends ) into actionable strategies. Drive usage of NIQ approved AI tools for faster turnaround.

About NielsenIQ

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