MakeMyTrip

IT Support Engineer

Job · Full-timeIn OfficePernem, Goa, India3-6 years21K/mo4 openingsImmediate / Rolling

About this role

MakeMyTrip is hiring a IT Support Engineer in Pernem, Goa. This is a full-time opportunity for motivated professionals who want to grow their career while resolving IT issues and supporting users and systems. You will join an experienced team, own real responsibilities from day one, and contribute…

Skills you'll use

TroubleshootingWindows/LinuxNetworking BasicsHardware SupportTicketing SystemsActive DirectoryCustomer SupportDocumentationCommunicationProblem Solving

What you'll do

Respond to and resolve IT support tickets
Troubleshoot software, hardware and network issues
Set up and maintain user devices and accounts
Escalate complex issues and track resolution
Maintain the IT asset and knowledge base
Document work clearly and act on feedback

Who can apply

Relevant experience or strong fundamentals in Operations
Working knowledge of Troubleshooting, Windows/Linux, Networking Basics, Hardware Support
Strong communication skills and a proactive attitude
Ability to work in a team and meet deadlines
Based in or open to working from Pernem, Goa

Perks & benefits

Competitive SalaryHealth InsuranceLearning & DevelopmentCareer GrowthPerformance IncentivesProfessional Work Culture

Interview & selection process

4 rounds — typical selection flow for this role:

1Round 1 — Application & Resume Screening: apply through the verified link on this page; profiles are shortlisted on fundamentals, skills and fit for the IT Support Engineer role.
2Round 2 — Skills / Technical Interview: assessment of your Troubleshooting, Windows/Linux, Networking Basics and hands-on experience relevant to Operations.
3Round 3 — Managerial / Panel Round: discussion of past work, problem-solving and how you would perform in this role at MakeMyTrip.
4Round 4 — HR Discussion: role expectations, compensation, notice period and offer.

About MakeMyTrip

About MakeMyTrip MakeMyTrip is a well-established organisation in the Travel & Tourism sector, known for professional standards, quality and a people-first culture. With operations and hiring connected to Goa, MakeMyTrip brings together experienced professionals who value collaboration, integrity…

Visit MakeMyTrip’s official website ↗

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