ICICI Bank

IT Support Engineer

Job · Full-timeHybridPonda, Goa, India1-3 years21K/mo2 openingsImmediate / Rolling

About this role

Join ICICI Bank as a IT Support Engineer based in Ponda, Goa. In this full-time role you will spend your time resolving IT issues and supporting users and systems, working alongside skilled colleagues and using industry-standard tools and processes. It is an excellent opportunity to build a…

Skills you'll use

TroubleshootingWindows/LinuxNetworking BasicsHardware SupportTicketing SystemsActive DirectoryCustomer SupportDocumentationCommunicationProblem Solving

What you'll do

Respond to and resolve IT support tickets
Troubleshoot software, hardware and network issues
Set up and maintain user devices and accounts
Escalate complex issues and track resolution
Maintain the IT asset and knowledge base
Document work clearly and act on feedback

Who can apply

Relevant experience or strong fundamentals in Operations
Working knowledge of Troubleshooting, Windows/Linux, Networking Basics, Hardware Support
Strong communication skills and a proactive attitude
Ability to work in a team and meet deadlines
Based in or open to working from Ponda, Goa

Perks & benefits

Competitive SalaryHealth InsuranceLearning & DevelopmentCareer GrowthPerformance IncentivesProfessional Work Culture

Interview & selection process

4 rounds — typical selection flow for this role:

1Round 1 — Application & Resume Screening: apply through the verified link on this page; profiles are shortlisted on fundamentals, skills and fit for the IT Support Engineer role.
2Round 2 — Skills / Technical Interview: assessment of your Troubleshooting, Windows/Linux, Networking Basics and hands-on experience relevant to Operations.
3Round 3 — Managerial / Panel Round: discussion of past work, problem-solving and how you would perform in this role at ICICI Bank.
4Round 4 — HR Discussion: role expectations, compensation, notice period and offer.

About ICICI Bank

About ICICI Bank ICICI Bank is a well-established organisation in the Banking sector, known for professional standards, quality and a people-first culture. With operations and hiring connected to Goa, ICICI Bank brings together experienced professionals who value collaboration, integrity and…

Visit ICICI Bank’s official website ↗

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