IT Support Engineer

About this role

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Skills you'll use

What you'll do

• Respond to and resolve IT support tickets
• Troubleshoot software, hardware and network issues
• Set up and maintain user devices and accounts
• Escalate complex issues and track resolution
• Maintain the IT asset and knowledge base
• Document work clearly and act on feedback

Who can apply

• Relevant experience or strong fundamentals in Operations
• Working knowledge of Troubleshooting, Windows/Linux, Networking Basics, Hardware Support
• Strong communication skills and a proactive attitude
• Ability to work in a team and meet deadlines
• Based in or open to working from Porvorim, Goa

Perks & benefits

Interview & selection process

4 rounds — typical selection flow for this role:

1. 1Round 1 — Application & Resume Screening: apply through the verified link on this page; profiles are shortlisted on fundamentals, skills and fit for the IT Support Engineer role.
2. 2Round 2 — Skills / Technical Interview: assessment of your Troubleshooting, Windows/Linux, Networking Basics and hands-on experience relevant to Operations.
3. 3Round 3 — Managerial / Panel Round: discussion of past work, problem-solving and how you would perform in this role at Hilton.
4. 4Round 4 — HR Discussion: role expectations, compensation, notice period and offer.

About Hilton

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