Guest Relations Executive

About this role

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Skills you'll use

What you'll do

• Welcome guests and personalise their stay
• Handle guest feedback, requests and complaints
• Coordinate special arrangements and celebrations
• Liaise between guests and hotel departments
• Gather and act on guest satisfaction feedback
• Document work clearly and act on feedback

Who can apply

• Relevant experience or strong fundamentals in Hospitality
• Working knowledge of Guest Relations, Communication, Hospitality Standards, Complaint Handling
• Strong communication skills and a proactive attitude
• Ability to work in a team and meet deadlines
• Based in or open to working from Porvorim, Goa

Perks & benefits

Interview & selection process

4 rounds — typical selection flow for this role:

1. 1Round 1 — Application & Resume Screening: apply through the verified link on this page; profiles are shortlisted on fundamentals, skills and fit for the Guest Relations Executive role.
2. 2Round 2 — Skills / Technical Interview: assessment of your Guest Relations, Communication, Hospitality Standards and hands-on experience relevant to Hospitality.
3. 3Round 3 — Managerial / Panel Round: discussion of past work, problem-solving and how you would perform in this role at IHG Hotels & Resorts.
4. 4Round 4 — HR Discussion: role expectations, compensation, notice period and offer.

About IHG Hotels & Resorts

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