Professional Services Consultant

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Skills you'll use

What you'll do

• Trial & Conversion Support
• Monitor active trial accounts and proactively help prospects reach a meaningful setup milestone before the trial expires
• Provide lightweight, unsolicited setup help — configuration tips, content upload assistance, quick walkthroughs
• Flag high-intent trial accounts to Sales for follow-up
• Onboarding & Implementation Support
• Support Activate and Operate implementations the way a Customer Enablement Specialist would — user setup, content configuration, admin training
• Log CEM hours against fixed-fee projects consistent with existing project tracking
• Help customers reach go-live readiness on schedule
• Technical Consulting
• Build, configure, and monitor integrations — SFTP, API-based connectors, and Platform Connector (LPC) work

Who can apply

• Working proficiency in CSS and JavaScript for portal customization and branding work
• Experience with API-based integrations and data migration projects
• Comfortable scoping and configuring technical work with the same rigor as a senior consultant, not just executing a checklist
• Customer-Facing & Process
• 3–5 years in customer-facing SaaS support, implementation, onboarding, or renewals
• Comfortable working from data signals (usage, engagement, trial activity) rather than only inbound requests
• Familiarity with LMS administration; Litmos experience strongly preferred
• Salesforce Planhat proficiency for logging project hours, gift tracking, and trial engagement
• Understands scope boundaries across all four functions — this role executes and prepares, it does not own customer relationships or make commercial decisions
• Salary Range: ₹12,00,000 to ₹18,00,000 plus 10% bonus

About Litmos

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