Loan Servicing Analyst / Supervisor

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Skills you'll use

What you'll do

• Monitor team performance daily to ensure all SLAs are achieved and escalate exceptions promptly.
• Supervise processes such as Deal Closing, Drawdowns, Rollovers, Repayments, and Nostro & Past Due Reconciliation.
• Ensure adherence to quality and quantity SLAs while maintaining a robust workflow allocation model.
• Serve as the SME, resolving complex process-related queries and coordinating with onshore teams as needed.
• Implement and maintain a comprehensive Knowledge Management model, including SOPs and training.
• Drive full compliance with process-related policies, guidelines, and controls.
• Motivate and support team members to achieve goals, identifying high-potential employees and planning their development.
• Identify and evaluate alternatives for resolving issues, considering multiple scenarios.
• Collaborate effectively with others, valuing diverse skills and building interdependence.
• Assess training needs to enhance performance and ensure compliance with training requirements.

Who can apply

• Hold a Bachelor's degree with minimum 6 years of relevant loan servicing experience, ideally in syndicated loans or financial industry roles.
• Gain proficiency in loan systems such as Loan IQ.
• Possess expertise in nostro/cash matching, General Ledger reconciliation, and SWIFT/remittance systems.
• Demonstrate strong problem-solving and investigative skills to resolve process-related issues.
• Maintain a robust risk and control mindset.
• Understand investment banking products, including loans.
• Drive small to medium-sized projects to successful completion.

About JPMorgan Chase

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