Jana Small Finance Bank

IT Support Engineer

Job · Full-timeHybridKolkata, West Bengal0–2 years28K/mo2 openingsImmediate / as per notice period

About this role

Applications are open for the IT Support Engineer position at Jana Small Finance Bank in Kolkata. You will join a working team in IT infrastructure support, take a defined area end to end, and see the result of your work in the hands of real users or customers. About the role The IT Support…

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Skills you'll use

Windows & macOS SupportActive DirectoryNetworking BasicsTicketing SystemsHardware TroubleshootingSoftware DeploymentAccess ManagementDocumentationCustomer ServiceEscalation Handling

What you'll do

Resolve user hardware, software and access issues
Manage onboarding and offboarding of equipment and accounts
Maintain asset records accurately
Escalate infrastructure problems with diagnostics attached
Write knowledge base articles for repeat issues
Flag risks and blockers early rather than at the deadline
Keep your tracker and status honest, including when something has slipped

Who can apply

Any graduate — B.E./B.Tech, B.Sc, B.Com, BBA, BCA or equivalent from a recognised university
0–2 years of relevant experience — internships, academic projects and personal work all count, and 2026 graduates are welcome
Working knowledge of Windows & macOS Support, Active Directory, Networking Basics
Comfort with a ticketing system, endpoint management and Active Directory, and the ability to pick up an unfamiliar tool without waiting to be taught it
The judgement to know when a problem is yours to solve and when it needs escalating — and to escalate with the relevant detail attached.
Attention to detail, ownership and the discipline to document your work
Based in Kolkata, West Bengal or willing to relocate

Perks & benefits

Structured onboarding with a named mentor for the first 90 daysHealth insurance cover for you (and family cover on confirmation)Learning and certification budgetPaid leave, casual leave and public holidaysFlexible working hours around core collaboration timeModern hardware and the tool licences your role needsInternal knowledge sessions and access to senior reviewersClear, written progression criteria rather than an annual surprise

Interview & selection process

4 rounds — typical selection flow for this role:

1Resume screening and profile shortlisting by the talent acquisition team
2Discussion with the hiring manager on how you approach problems and work with others
3Team fit conversation with two or three future colleagues
4HR discussion — compensation, notice period, joining date and offer roll-out

About Jana Small Finance Bank

Jana Small Finance Bank operates in the small finance bank sector and runs an active team in Kolkata. It is a working employer with real customers and real deadlines — the role advertised here exists because there is work that needs doing, not to fill a headcount plan. Industry and what the…

Visit Jana Small Finance Bank’s official website ↗

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