ITC Hotels

Guest Relations Executive Intern

InternshipIn OfficeMapusa, Goa, India3 months9K/mo1 openingImmediate / Rolling

About this internship

ITC Hotels is inviting applications for a Guest Relations Executive internship in Mapusa, Goa. This is a hands-on, mentor-led internship for students and freshers who want real, practical experience delivering memorable guest experiences. As an intern you will work alongside an experienced team…

Skills you'll use

Guest RelationsCommunicationHospitality StandardsComplaint HandlingCoordinationPMSInterpersonal SkillsMultilingual (a plus)EmpathyAttention to Detail

What you'll do

Welcome guests and personalise their stay
Handle guest feedback, requests and complaints
Coordinate special arrangements and celebrations
Liaise between guests and hotel departments
Gather and act on guest satisfaction feedback
Document work clearly and act on feedback

Who can apply

Pursuing or recently completed a relevant degree/diploma
Working knowledge of Guest Relations, Communication, Hospitality Standards, Complaint Handling
Strong communication skills and a proactive attitude
Ability to work in a team and meet deadlines
Based in or open to working from Mapusa, Goa

Perks & benefits

Internship CertificateLetter of RecommendationMentorshipReal Project ExperiencePre-Placement Offer (PPO)Flexible HoursPaid Stipend

Interview & selection process

4 rounds — typical selection flow for this role:

1Round 1 — Application & Resume Screening: apply through the verified link on this page; profiles are shortlisted on fundamentals, skills and fit for the Guest Relations Executive role.
2Round 2 — Aptitude / Skills Assessment: a short test or task covering hospitality fundamentals and basic Guest Relations.
3Round 3 — Technical / Task Interview: hands-on discussion of the required skills (Guest Relations, Communication, Hospitality Standards) and a case or exercise.
4Round 4 — HR / Mentor Round: your learning mindset, availability, stipend and start date.

About ITC Hotels

About ITC Hotels ITC Hotels is a well-established organisation in the Hospitality sector, known for professional standards, quality and a people-first culture. With operations and hiring connected to Goa, ITC Hotels brings together experienced professionals who value collaboration, integrity and…

Visit ITC Hotels’s official website ↗

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