Guest Relations Executive Intern

About this internship

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Skills you'll use

What you'll do

• Welcome guests and personalise their stay
• Handle guest feedback, requests and complaints
• Coordinate special arrangements and celebrations
• Liaise between guests and hotel departments
• Gather and act on guest satisfaction feedback
• Document work clearly and act on feedback

Who can apply

• Pursuing or recently completed a relevant degree/diploma
• Working knowledge of Guest Relations, Communication, Hospitality Standards, Complaint Handling
• Strong communication skills and a proactive attitude
• Ability to work in a team and meet deadlines
• Based in or open to working from Mapusa, Goa

Perks & benefits

Interview & selection process

4 rounds — typical selection flow for this role:

1. 1Round 1 — Application & Resume Screening: apply through the verified link on this page; profiles are shortlisted on fundamentals, skills and fit for the Guest Relations Executive role.
2. 2Round 2 — Aptitude / Skills Assessment: a short test or task covering hospitality fundamentals and basic Guest Relations.
3. 3Round 3 — Technical / Task Interview: hands-on discussion of the required skills (Guest Relations, Communication, Hospitality Standards) and a case or exercise.
4. 4Round 4 — HR / Mentor Round: your learning mindset, availability, stipend and start date.

About ITC Hotels

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