ITC Hotels

Customer Support Executive Intern

InternshipIn OfficeDabolim, Goa, India3 months8K/mo3 openingsImmediate / Rolling

About this internship

ITC Hotels has an exciting Customer Support Executive internship opening in Dabolim, Goa, ideal for freshers and final-year students eager to learn by doing. Over this internship you will focus on supporting customers and resolving queries, collaborate with the team, and develop skills that…

Skills you'll use

CommunicationCRMProblem SolvingTicketing SystemsCustomer SupportEmpathyMS OfficeActive ListeningMultitaskingPatience

What you'll do

Respond to customer queries across channels
Resolve issues and escalate where needed
Maintain accurate records in the CRM
Track satisfaction and follow up proactively
Coordinate with internal teams to solve problems
Document work clearly and act on feedback

Who can apply

Pursuing or recently completed a relevant degree/diploma
Working knowledge of Communication, CRM, Problem Solving, Ticketing Systems
Strong communication skills and a proactive attitude
Ability to work in a team and meet deadlines
Based in or open to working from Dabolim, Goa

Perks & benefits

Internship CertificateLetter of RecommendationMentorshipReal Project ExperiencePre-Placement Offer (PPO)Flexible HoursPaid Stipend

Interview & selection process

4 rounds — typical selection flow for this role:

1Round 1 — Application & Resume Screening: apply through the verified link on this page; profiles are shortlisted on fundamentals, skills and fit for the Customer Support Executive role.
2Round 2 — Aptitude / Skills Assessment: a short test or task covering operations fundamentals and basic Communication.
3Round 3 — Technical / Task Interview: hands-on discussion of the required skills (Communication, CRM, Problem Solving) and a case or exercise.
4Round 4 — HR / Mentor Round: your learning mindset, availability, stipend and start date.

About ITC Hotels

About ITC Hotels ITC Hotels is a well-established organisation in the Hospitality sector, known for professional standards, quality and a people-first culture. With operations and hiring connected to Goa, ITC Hotels brings together experienced professionals who value collaboration, integrity and…

Visit ITC Hotels’s official website ↗

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