MyInternships.in
ITC Hotels logo — ITC Hotels Customer Support Executive Intern at ITC Hotels
ITC Hotels

Customer Support Executive Intern

InternshipIn OfficeDabolim, Goa, India3 months8K/mo3 openingsImmediate / Rolling
Apply Now

About this internship

ITC Hotels has an exciting Customer Support Executive internship opening in Dabolim, Goa, ideal for freshers and final-year students eager to learn by doing. Over this internship you will focus on supporting customers and resolving queries, collaborate with the team, and develop skills that…

Similar internships hiring now

Not quite right? These internships in Dabolim, Goa, India match the same skills — apply to a few to improve your chances.

Skills you'll use

CommunicationCRMProblem SolvingTicketing SystemsCustomer SupportEmpathyMS OfficeActive ListeningMultitaskingPatience

What you'll do

  • Respond to customer queries across channels
  • Resolve issues and escalate where needed
  • Maintain accurate records in the CRM
  • Track satisfaction and follow up proactively
  • Coordinate with internal teams to solve problems
  • Document work clearly and act on feedback

Who can apply

  • Pursuing or recently completed a relevant degree/diploma
  • Working knowledge of Communication, CRM, Problem Solving, Ticketing Systems
  • Strong communication skills and a proactive attitude
  • Ability to work in a team and meet deadlines
  • Based in or open to working from Dabolim, Goa

Perks & benefits

Internship CertificateLetter of RecommendationMentorshipReal Project ExperiencePre-Placement Offer (PPO)Flexible HoursPaid Stipend

Interview & selection process

4 rounds — typical selection flow for this role:

  1. 1Round 1 — Application & Resume Screening: apply through the verified link on this page; profiles are shortlisted on fundamentals, skills and fit for the Customer Support Executive role.
  2. 2Round 2 — Aptitude / Skills Assessment: a short test or task covering operations fundamentals and basic Communication.
  3. 3Round 3 — Technical / Task Interview: hands-on discussion of the required skills (Communication, CRM, Problem Solving) and a case or exercise.
  4. 4Round 4 — HR / Mentor Round: your learning mindset, availability, stipend and start date.

About ITC Hotels

About ITC Hotels ITC Hotels is a well-established organisation in the Hospitality sector, known for professional standards, quality and a people-first culture. With operations and hiring connected to Goa, ITC Hotels brings together experienced professionals who value collaboration, integrity and…
Visit ITC Hotels’s official website ↗
Apply Now Find internships at ITC Hotels

Searching for “ITC Hotels internships” or “internship at ITC Hotels”? You’re in the right place.

Featured

Featured Government Job — SBI Clerk 2026

India’s largest bank is hiring 9,766 Junior Associates — graduates, any discipline

State Bank of India official logo

State Bank of India

Junior Associate (Customer Support & Sales)

Advt. CRPD/CR/2026-27/17 · Clerical Cadre

Vacancies
9,766
Last date to apply
31 Aug 2026
Starting basic
₹26,730
Eligibility
Any graduate · 20–28

7,680 regular + 2,086 backlog posts across 24 states · Prelims tentatively September 2026 · No interview — Prelims, Mains and a local-language test only · approx. ₹46,000/month gross at a metro.

View Vacancies, Syllabus & How to Apply

Preparing? 10 full-length mock tests + 7,200-question PDF

₹199₹999

Sponsored — Deals for Professionals

Sponsored

Similar Internships

Hand-picked roles that match this internship's skills

EduRankAI logo — EduRankAI internships & jobs in India

EduRankAI

About The Program Edurankai Is An Artificial Intelligence, Education Technology, Research, and Enterprise Technology Organization Developing Intelligent Digital Platforms, Enterprise Software, Intelligent Enterprise Systems, AI-Powered Products, and Technology Solutions for Academia, Industry, Government, and Global Organizations. The Software Testing Internship Provides Practical Exposure To Enterprise Software Quality Assurance, Functional Testing, Manual Testing, System Validation, Regression Testing, Defect Lifecycle Management, Usability Testing, Release Validation, and Software Quality Engineering. Interns Will Contribute To Ensuring That Edurankai Products Meet The Highest Standards of Quality, Reliability, Usability, Security, and Performance Before Production Deployment. Working Alongside Software Engineers, AI Engineers, Product Managers, UI/UX Designers, Devops Engineers, and Quality Engineering Teams, Interns Will Participate in End-To-End Software Testing Activities, Identify Defects, Validate New Features, Execute Test Cases, Document Findings, and Support Continuous Product Improvement Across Multiple Enterprise Applications. Key Responsibilities Execute Functional, Regression, Smoke, Sanity, Integration, and Exploratory Testing. Design, Document, and Maintain Detailed Test Cases and Test Scenarios. Validate New Product Features Against Functional and Business Requirements. Identify, Reproduce, Document, Prioritize, and Report Software Defects. Perform End-To-End Workflow Validation Across Enterprise Applications. Verify Bug Fixes and Conduct Regression Testing After Issue Resolution. Collaborate Closely With Software Engineers and Product Managers To Improve Product Quality. Perform Cross-Browser and Responsive Web Application Testing. Validate User Interface Consistency, Workflows, and Usability. Test Apis, Backend Integrations, and Data Validation Where Applicable. Participate in Release Readiness Reviews and Production Validation. Maintain Detailed Testing Documentation, Bug Reports, and Quality Metrics. Contribute To Continuous Improvement of Testing Processes and Quality Standards. Stay Updated With Modern Software Testing Methodologies, Tools, and Industry Best Practices. Perform Additional Quality Assurance Assignments As Required. Learning Outcomes Interns Will Gain Practical Exposure To: Software Testing Manual Testing Quality Assurance (QA) Functional Testing Regression Testing Smoke Testing Sanity Testing Exploratory Testing System Testing Integration Testing User Acceptance Testing (Uat) Software Quality Engineering Defect Lifecycle Management Bug Reporting Test Case Design Test Planning Requirement Validation Cross-Browser Testing Responsive Application Testing API Validation Release Validation Software Documentation Sdlc & Stlc Agile Development Enterprise Product Quality Eligibility Students Pursuing Or Having Completed: B.E./B.Tech (Any Discipline) Bca Mca B.Sc. Computer Science B.Sc. Information Technology B.Sc. Data Science B.Sc. Artificial Intelligence M.Tech Mca M.Sc. Any Equivalent Programme Applicants From Other Disciplines Possessing Strong Analytical Thinking, Attention To Detail, Logical Reasoning, and An Interest in Software Quality Assurance Are Also Encouraged To Apply. Preferred Skills Logical and Analytical Thinking. Strong Attention To Detail. Problem-Solving Ability. Good Documentation Skills. Understanding of Software Development Fundamentals. Basic Knowledge of Sdlc and Stlc. Familiarity With Web Applications. Ability To Identify Edge Cases and Usability Issues. Effective Communication and Teamwork. Willingness To Learn Modern Software Testing Methodologies.
In OfficeKolkata3mo
Stipend N/AApply

Sponsored — Deals for Professionals

Sponsored

Similar Internships Based on Your Skills

Recently Posted Internships in Dabolim, Goa, India

Fresh internships posted in Dabolim, Goa, India — apply early

Ready to apply for Customer Support Executive Intern?

Free to apply · takes under 2 minutes · ITC Hotels reviews on a rolling basis.

Apply Now