IRCON International

Customer Success Associate

InternshipIn OfficeNew Delhi3 months1 openingImmediate / Rolling

About this internship

IRCON International has an exciting internship opening for a Customer Success Associate in Delhi, ideal for freshers and final-year students who are eager to learn by doing. Over this internship you will focus on supporting customers and success metrics, collaborate with cross-functional teams, and…

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Skills you'll use

CommunicationCRMProblem SolvingAdvanced ExcelCustomer SupportOnboardingRelationship ManagementEmpathyReportingTime Management

What you'll do

Support customer onboarding and journeys
Respond to queries and resolve issues
Maintain customer records in the CRM
Track satisfaction and success metrics
Coordinate with internal teams
Document work clearly and act on feedback

Who can apply

Pursuing or recently completed a relevant degree/diploma
Foundational knowledge of Communication, CRM, Problem Solving, Advanced Excel
Strong communication skills and a proactive attitude
Ability to work in a team and meet deadlines
Based in or open to working from Delhi / New Delhi

Perks & benefits

Internship Certificate on completionLetter of Recommendation for strong performersHands-on mentorship from experienced professionalsReal-world, portfolio-worthy project experiencePre-Placement Offer (PPO) opportunity based on performanceFlexible, learning-focused work environment

Interview & selection process

4 rounds — typical selection flow for this role:

1Online application & resume shortlisting by IRCON International.
2Aptitude / assessment relevant to the Customer Success Associate role.
3Technical interview — role-specific questions and a case or task.
4HR / managerial round — expectations, communication, availability and offer.

About IRCON International

About IRCON International IRCON International Limited is a Navratna construction PSU under the Ministry of Railways, undertaking turnkey railway, highway and bridge projects in India and abroad. It is headquartered in New Delhi. IRCON International hires interns in New Delhi and reviews…

Visit IRCON International’s official website ↗

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