F&B Guest Service Associate - Holiday Inn Express Greater Noida Knowledge Park

About this role

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What you'll do

• Greet and welcome all guests and take beverage and food orders in a prompt and professional manner
• Be attentive to guest’s needs
• Prepare food and beverages for service to guests and present food according to established health and presentation standards
• Monitor guest behaviour and guest alcohol consumption to determine when alcohol service to the guest should cease; notify management of incidents involving excessive alcohol consumption or impaired condition of guests; check identification whenever the age of a guest requesting an alcoholic beverage service is questionable
• Clear and clean tables in a prompt and efficient manner. Clean and/or wipe down tables, chairs, walls, windows, mirrors, and floors as necessary
• Perform department/outlet opening or closing duties as required. Ensure that wait staff stations are
• clean and maintained throughout shift
• Follow hotel safety protocols and procedures at all times. Immediately report any safety/service incident
• to the Supervisor or Manager on duty
• Take action to solve guest problems/complaints and use established guidelines for any service recovery

Perks & benefits

About IHG Hotels India

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