Assistant Front Office Manager

About this role

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What you'll do

• Every day is different, but you’ll mostly be:
• ● Managing and coaching your front office team to deliver memorable guest experiences and the warmest of welcomes
• ● Engaging with guests to build personal relationships and remedy any complaints
• ● Conducting regular front office inspections to ensure we’re making the right first impression
• ● Helping to prepare budgets and finding new ways to drive revenue from walk-ins and up-selling at the front desk
• ● Training team members on PBX procedures and taking the lead during an emergency or crisis
• ● Reporting into the Director of Rooms you’ll manage a team of front desk employees across several specialisms.

Who can apply

• ● Must speak fluent English
• ● Other languages preferred

About IHG Hotels India

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