GoTo India

Help Desk Internship

InternshipIn OfficeSiliguri, West Bengal3 months12K/mo4 openingsImmediate / Rolling

About this internship

GoTo India has an open Help Desk Internship position in Siliguri for motivated freshers and final-year students. You will work on live IT support and service desk projects and finish with something you can genuinely talk about in interviews. About the role As a Help Desk Internship at GoTo India…

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Skills you'll use

IT SupportWindows AdministrationTicketing & ITSMActive DirectoryHardware TroubleshootingNetworking BasicsRemote Support ToolsMicrosoft 365Customer CommunicationDocumentation

What you'll do

Work on resolving what you can, escalating what you cannot, and leaving a ticket the next person can read alongside the core team
Apply IT Support, Windows Administration, Ticketing & ITSM, Active Directory to live, production-facing problems
Document your work clearly for reviewers and stakeholders
Participate in reviews and act on the feedback you receive
Collaborate across engineering, product, design or business as required
Follow the team's quality, testing and documentation standards

Who can apply

Pursuing or recently completed B.E./B.Tech (any branch), BCA/MCA, B.Sc (Computer Science / IT) or MCA
Graduating batch 2026, 2027 or 2028 — final-year students and recent graduates welcome
60% / 6.0 CGPA and above preferred; strong project work is considered alongside academics
Working knowledge of IT Support, Windows Administration, Ticketing & ITSM (or a genuine willingness to learn them)
Exposure to Active Directory, Hardware Troubleshooting, Networking Basics is an advantage
Clear written and verbal communication in English, and care with detail in your work
No prior work experience required — this is a fresher-friendly internship
Based in Siliguri, West Bengal or willing to work from there for the internship period

Perks & benefits

Networking with senior professionalsInternship CertificateLetter of RecommendationMentorship from a named mentorLive project experienceDirect access to the team that owns the data you work on

Interview & selection process

2 rounds — typical selection flow for this role:

1Application screening & resume shortlisting by the talent team
2Practical assignment or case study with a short walkthrough

About GoTo India

GoTo India operates in the healthcare sector and has an active presence in Siliguri. Interns here are put on real work from the start, because the team's view is that the fastest way to learn a craft is to practise it under people who already do it well — not to watch it from a distance. The work…

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