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Fortune Hotels (ITC) logo — Fortune Hotels (ITC) Customer Support Executive Intern at Fortune Hotels (ITC)
Fortune Hotels (ITC)

Customer Support Executive Intern

InternshipIn OfficeKundaim, Goa, India3 months8K/mo3 openingsImmediate / Rolling
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About this internship

Fortune Hotels (ITC) has an exciting Customer Support Executive internship opening in Kundaim, Goa, ideal for freshers and final-year students eager to learn by doing. Over this internship you will focus on supporting customers and resolving queries, collaborate with the team, and develop skills…

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Skills you'll use

CommunicationCRMProblem SolvingTicketing SystemsCustomer SupportEmpathyMS OfficeActive ListeningMultitaskingPatience

What you'll do

  • Respond to customer queries across channels
  • Resolve issues and escalate where needed
  • Maintain accurate records in the CRM
  • Track satisfaction and follow up proactively
  • Coordinate with internal teams to solve problems
  • Document work clearly and act on feedback

Who can apply

  • Pursuing or recently completed a relevant degree/diploma
  • Working knowledge of Communication, CRM, Problem Solving, Ticketing Systems
  • Strong communication skills and a proactive attitude
  • Ability to work in a team and meet deadlines
  • Based in or open to working from Kundaim, Goa

Perks & benefits

Internship CertificateLetter of RecommendationMentorshipReal Project ExperiencePre-Placement Offer (PPO)Flexible HoursPaid Stipend

Interview & selection process

4 rounds — typical selection flow for this role:

  1. 1Round 1 — Application & Resume Screening: apply through the verified link on this page; profiles are shortlisted on fundamentals, skills and fit for the Customer Support Executive role.
  2. 2Round 2 — Aptitude / Skills Assessment: a short test or task covering operations fundamentals and basic Communication.
  3. 3Round 3 — Technical / Task Interview: hands-on discussion of the required skills (Communication, CRM, Problem Solving) and a case or exercise.
  4. 4Round 4 — HR / Mentor Round: your learning mindset, availability, stipend and start date.

About Fortune Hotels (ITC)

About Fortune Hotels (ITC) Fortune Hotels (ITC) is a well-established organisation in the Hospitality sector, known for professional standards, quality and a people-first culture. With operations and hiring connected to Goa, Fortune Hotels (ITC) brings together experienced professionals who value…
Visit Fortune Hotels (ITC)’s official website ↗
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In OfficeKolkata3mo
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