Epsilon Carbon

Customer Success Intern

InternshipHybridDelhi, Delhi2 months16K/mo12 openingsImmediate / Rolling

About this internship

Join Epsilon Carbon in Delhi as a Customer Success Intern. This entry-level internship is designed for students and recent graduates who learn best by building, shipping and getting real feedback on customer success and support work. About the role As a Customer Success Intern at Epsilon Carbon…

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Skills you'll use

Customer CommunicationCRM ToolsTicketing (Freshdesk/Zendesk)ExcelEscalation HandlingProduct KnowledgeSLA TrackingFeedback AnalysisDocumentationProblem Solving

What you'll do

Work on solving the customer's actual problem and then removing the reason they had to write in at all alongside the core team
Apply Customer Communication, CRM Tools, Ticketing (Freshdesk/Zendesk), Excel to live, production-facing problems
Document your work clearly for reviewers and stakeholders
Participate in reviews and act on the feedback you receive
Collaborate across engineering, product, design or business as required
Follow the team's quality, testing and documentation standards

Who can apply

Pursuing or recently completed any Bachelor's or Master's degree — B.A./B.Com/BBA/B.Sc/B.E./MBA all welcome
Graduating batch 2025, 2026 or 2027 — final-year students and recent graduates welcome
60% / 6.0 CGPA and above preferred; strong project work is considered alongside academics
Working knowledge of Customer Communication, CRM Tools, Ticketing (Freshdesk/Zendesk) (or a genuine willingness to learn them)
Exposure to Excel, Escalation Handling, Product Knowledge is an advantage
Clear written and verbal communication in English, and care with detail in your work
No prior work experience required — this is a fresher-friendly internship
Based in Delhi, Delhi or willing to work from there for the internship period

Perks & benefits

Flexible working hoursNetworking with senior professionalsInternship CertificateLetter of RecommendationMentorship from a named mentor

Interview & selection process

4 rounds — typical selection flow for this role:

1Application screening & resume shortlisting by the talent team
2Practical assignment or case study with a short walkthrough
3Discussion with the hiring manager on the role and your fit
4HR discussion — stipend, start date, expectations and offer

About Epsilon Carbon

Epsilon Carbon operates in the logistics & supply chain sector and has an active presence in Delhi. Interns here are put on real work from the start, because the team's view is that the fastest way to learn a craft is to practise it under people who already do it well — not to watch it from a…

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