Customer Success Specialist, Advertising (Amazon Ad search)

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Skills you'll use

What you'll do

• Understand customer needs, to then plan, organize and manage all phases of a joint success plan, then focus on how we use our product to help customers meet those needs.
• Be an expert on the CommerceIQ platform and act as a vital resource for helping with training, questions, and troubleshooting customer issues.
• Managing client’s advertising budget and driving success
• Be a subject matter expert in e-commerce advertising for our customers, guiding them on how to drive growth for our customers.
• Perform deep data analysis to answer the client’s strategic questions, and drive action
• Move the needle with respect to the client’s KPIs and continuously showcase the value of CommerceIQ’s platform throughout the engagement period
• Collaborate with our internal teams to shape new features
• Take ownership of customer service requests through coordinating with the technical support and engineer teams to ensure requests are addressed quickly and with a high level of satisfaction
• Advise our Sales team on upselling & cross-selling opportunities that will help our customers succeed.
• Preferred Qualities or Experience:

Who can apply

• Advise our Sales team on upselling & cross-selling opportunities that will help our customers succeed.
• Bachelor's degree, preferably in Business, Marketing, Communication, Economics or related field
• 5+ total years of professional work experience
• 4+ years experience in running media and advertising engagement with customers, in a consulting/agency role
• Experience in managing e-commerce marketing budgets (specifically on Amazon, Walmart, Kroger, Instacart) at well-respected agencies for large enterprise brands
• Experience managing Amazon search (AMS) and display (DSP) marketing budgets in the multi-million dollar range
• Well versed in Bid and Budget management, content optimization, and promotion planning
• An analytical approach to problem-solving with advanced Excel skills

About CommerceIQ

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