CIEL HR Services

Operations Analyst

Job · Full-timeWork from HomeMumbai, Maharashtra0–3 years53K/mo2 openingsImmediate / as per notice period

About this role

Join CIEL HR Services in Mumbai as a Operations Analyst. The role sits close to the business: you will define the metrics, build the reporting behind them, and be the person the team asks when a number looks wrong. About the role The Operations Analyst at CIEL HR Services is the bridge between the…

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Skills you'll use

Advanced ExcelSQLProcess AnalyticsKPI & SLA TrackingPower BIRoot Cause AnalysisCapacity PlanningData VisualizationReportingProblem SolvingCoordinationCommunication

What you'll do

Track operational KPIs, SLAs and productivity metrics
Investigate process bottlenecks and quantify their cost
Build operational dashboards and daily performance reports
Recommend and measure process improvements
Work with ops leads to close gaps found in the data
Validate and reconcile numbers before publishing, and document data caveats
Automate recurring reporting to free up time for real analysis
Present findings clearly to non-technical stakeholders

Who can apply

B.E./B.Tech/BBA/B.Com/MBA/B.Sc or an equivalent degree from a recognised university
0–3 years of experience in analytics, reporting or MIS — freshers and 2026 graduates are welcome
Working knowledge of Advanced Excel, SQL, Process Analytics
Comfort with Excel, SQL and Power BI and with cleaning messy, real-world data
Ability to define a metric precisely and explain a result to a non-technical stakeholder
Attention to detail, ownership and the discipline to document your work
Based in Mumbai, Maharashtra or willing to relocate (remote candidates across India may also apply)

Perks & benefits

Employee wellness programmesTeam offsites and networking opportunitiesCompetitive salary as per market benchmarksAnnual performance bonus / variable payHealth insurance for you and your dependantsProvident Fund and statutory benefitsStructured onboarding and mentorshipLearning & certification support (SQL, Power BI, Tableau, cloud)

Interview & selection process

4 rounds — typical selection flow for this role:

1Resume screening and profile shortlisting by the talent acquisition team
2Business / stakeholder round — how you scope a question and communicate findings
3Hiring manager discussion — role expectations, ownership and team fit
4HR discussion — compensation, notice period, joining date and offer roll-out

About CIEL HR Services

CIEL HR Services operates in the staffing & hr services sector and runs an active team in Mumbai. It is an established employer with a working analytics function — data is used to run the business day to day, not filed away in a quarterly deck. Industry and what the company does CIEL HR Services…

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