Chai Point

Operations Analyst

Job · Full-timeWork from HomeThrissur, Kerala0–3 years41K/mo5 openingsImmediate / as per notice period

About this role

Join Chai Point in Thrissur as a Operations Analyst. The role sits close to the business: you will define the metrics, build the reporting behind them, and be the person the team asks when a number looks wrong. About the role In this Operations Analyst position you will be trusted with real…

Similar jobs hiring now

View all

Not quite right? These jobs in Thrissur, Kerala match the same skills — apply to a few to improve your chances.

Machine Learning Engineer

Chargebee

In OfficeThrissur, Kerala59K/mo

Apply

Site Reliability Engineer

Unacademy

In OfficeThrissur, Kerala58K/mo

Apply

Cloud Engineer

CredAvenue

In OfficeThrissur, Kerala49K/mo

Apply

Application Security Analyst

Razorpay

HybridThrissur, Kerala43K/mo

Apply

Skills you'll use

Advanced ExcelSQLProcess AnalyticsKPI & SLA TrackingPower BIRoot Cause AnalysisCapacity PlanningData VisualizationReportingProblem SolvingCoordinationCommunication

What you'll do

Track operational KPIs, SLAs and productivity metrics
Investigate process bottlenecks and quantify their cost
Build operational dashboards and daily performance reports
Recommend and measure process improvements
Work with ops leads to close gaps found in the data
Validate and reconcile numbers before publishing, and document data caveats
Automate recurring reporting to free up time for real analysis
Present findings clearly to non-technical stakeholders

Who can apply

B.E./B.Tech/BBA/B.Com/MBA/B.Sc or an equivalent degree from a recognised university
0–3 years of experience in analytics, reporting or MIS — freshers and 2026 graduates are welcome
Working knowledge of Advanced Excel, SQL, Process Analytics
Comfort with Excel, SQL and Power BI and with cleaning messy, real-world data
Ability to define a metric precisely and explain a result to a non-technical stakeholder
Attention to detail, ownership and the discipline to document your work
Based in Thrissur, Kerala or willing to relocate (remote candidates across India may also apply)

Perks & benefits

Flexible / hybrid working optionsModern analytics tooling and licensed BI seatsClear appraisal cycle and internal mobilityEmployee wellness programmesTeam offsites and networking opportunitiesCompetitive salary as per market benchmarksAnnual performance bonus / variable payHealth insurance for you and your dependants

Interview & selection process

4 rounds — typical selection flow for this role:

1Resume screening and profile shortlisting by the talent acquisition team
2Technical interview 1 — SQL joins, aggregations, window functions and data modelling
3Case study / take-home assignment on a real dataset, with a walkthrough of your approach
4HR discussion — compensation, notice period, joining date and offer roll-out

About Chai Point

Chai Point operates in the f&b tech sector and runs an active team in Thrissur. It is an established employer with a working analytics function — data is used to run the business day to day, not filed away in a quarterly deck. Industry and what the company does Chai Point works in f&b tech…

Visit Chai Point’s official website ↗

Apply Now Find jobs at Chai Point

Searching for “Chai Point jobs” or “jobs at Chai Point”? You’re in the right place.