IT Support Specialist

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Skills you'll use

What you'll do

• Roles & Responsibilities :
• Work as CLT ( Customer Loyalty Team ) member supporting IT Infrastructure operations and IT services for locations at Bosch, Adugodi
• Support budgeting, procurement, lifecycle management & operations of end user devices eg. laptops, desktops, iphones, ipads, printers etc and communication devices like hardphones as defined in respective processes - IT Fleet Management, Mobile Service delivery, Manage Print Services and Unified Communication Services ( MS Teams …etc)
• Work as local network partner for central network team.
• Act as 2nd Level escalation contact for IT Help desk team at location.
• Follow IT Service Management processes (ITIL) in accordance with defined service level/KPIs & organization guidelines, rules and regulations.
• Work on and make effective use of new technology topics like Gen-AI, data analysis and data visualization platforms & automation tools to support business requirements and solutions.
• Close coordination & collaboration with customers, stakeholders & cross functional teams on various IT Infrastructure projects & activities at location.
• Support implementation of new IT products and solutions.
• Consult and support internal customers on standard, cost effective IT solutions and support to deliver the same.

Who can apply

• Educational qualification:
• Bachelor’s degree in IT, Computer Science, E&TC or related field

About Bosch Group

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