IN_RBAI_Assistant manager / Deputy manager_Quality Management ( EM/QMC-IN )

About this role

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Skills you'll use

What you'll do

• Custome Management
• - Execute the customer warranty protocols and reduce external defect costs.
• - Monitor the customer perception and define appropriate actions for customer satisfaction.
• - Evaluate and manage customer requirements post approval and implement the same through plant quality
• Customer Operational Quality Management
• Field failure analysis ( System level )
• - Conduct system level investigation for finding the root causes for quality issues, prepare and report for 0-km & field issue & presentation to customer working level team
• - Prepare data for customer Sr management meetings indicating quality status and concerns
• - Report concerns / risks to supervisor (as per escalation matrix) to seek appropriate management interventions / decisions.
• - Execute troubleshooting process by using appropriate diagnostic tools to analyze system level interactions to the problem

Who can apply

• Bachelor's degree in engineering (Mechanical, Automotive, Electrical, or Power electronics)
• 5-8 years of work experience in the automotive industry in Quality and Customer Quality functions
• Proven experience in customer warranty management and external defect cost reduction
• Strong knowledge of quality management systems and standards (e.g., ISO 9001, IATF 16949)
• Demonstrated ability in field failure analysis and root cause investigation
• Proficiency in using problem-solving tools and techniques (e.g., 8D, 5 Why, Ishikawa diagram)
• Excellent communication and presentation skills, with the ability to interact effectively with customers and cross-functional teams
• Experience with automotive diagnostic tools and system-level troubleshooting
• Knowledge of statistical and data analysis techniques

About Bosch Group

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