Support Engineer 2 - Mule/ API Integration/ ESB/ Deployment Automation

About this role

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Skills you'll use

What you'll do

• Provide applications and projects with technical support for MuleESB
• Respond to and resolve incidents escalated from operational teams and performance tuning requests utilizing critical thinking skills.
• Create and maintain documentation related to services, solutions and interfaces. Work with the performance support team to plan training, documentation, and communication for major projects or releases. Participate in Tiger Teams to troubleshoot end to end performance optimization of customer environments.
• Provide technical and advisory leadership as required to complete objective and be the primary point of contact for escalations for products in their portfolio.
• Prepare documentation and provide training and mentoring for other team members.
• Deploying, upgrading and supporting Mule /AMQ / Python services/technologies
• Experience in identifying problems, collecting data, establishing facts, and drawing valid conclusions
• Use customer service, communication and problem-solving skills to solve inquiries from internal/external customers
• Follow operational guidelines, process and procedures published by the team
• Ability to support customer requests via phone, web, and email interfaces

Who can apply

• What we are looking for:
• Bachelor’s degree (or equivalent) in Computer Science Or Engineering or other relevant discipline 3+ Years of experience in the Core Integration area using key technologies
• Experience in Installing and Configuring Mule runtimes via Mule Management Console - Install or via Jenkins using MuleSoft API and standard deployment methodologies.

About Blue Yonder

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