SENIOR EXECUTIVE - MECHANISED TOOL SERVICING TECHNOLOGIST - BANGALORE

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Skills you'll use

What you'll do

• Divisional Service Coordinator to manage onsite engineers, handle spares inventory, and ensure smooth complaint resolution. The candidate will act as the central point of coordination between engineers and other stakeholders, ensuring efficient servicing and minimal downtime for mechanized tools.
• Business Responsibility Areas
• 1. Complaint Handling & Onsite Support Coordination
• Act as the first point of contact for service engineers regarding customer complaints (Engineers will be reporting to him)
• Coordinate with onsite engineers to ensure timely resolution of complaints.
• Ensure adherence to service SLAs (Service Level Agreements) and response timelines.
• Ensure Open complaints and NPS need to be under control for every region
• 2. Spare Parts Inventory & Management
• Oversee the spares inventory for the assigned region.
• Ensure timely availability, tracking, and replenishment of spare parts.

Who can apply

• B.E. / B.Tech / Diploma in Mechanical, Electrical, or related field.
• 4-5 years of experience in a service coordination, technical support, or after-sales role.
• Strong understanding of mechanized tools, pneumatic systems, and servicing processes.

About Asian Paints

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