Process Associate
About this role
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Skills you'll use
What you'll do
- Lease Document Review - Analyze commercial and residential lease agreements to identify and extract critical financial, legal, and operational terms.
- Data Abstraction & Validation: Review and validate key information such as rent schedules, renewal options, termination clauses, and operating expenses with 100% accuracy.
- Quality Assurance Leadership: Conduct juniors reviews, audits, and provide feedback to ensure compliance with SOPs and quality standards.
- Time Management: Ensure timely completion of deliverables within defined SLAs and KPIs.
- Mentorship & Training: Support training and onboarding of new team members by sharing best practices and process knowledge
- Client-Specific Customization - Adapt abstraction formats and processes to meet unique client requirements and project specifications.
- Collaboration and Communication - Work closely with team members, project leads, and cross-functional departments to resolve queries and ensure smooth workflow.
- Documentation and Reporting - Maintain proper documentation of abstracted leases and generate reports as required for internal tracking or client delivery.
- Compliance and Confidentiality - Ensure all lease data is handled in accordance with confidentiality agreements and regulatory standards.
- Continuous Improvement - Contribute to process enhancements, automation initiatives, and best practices to improve efficiency and accuracy
Who can apply
- Education: Any Graduate, preferably B.Com
- 3–5 years of experience in lease abstraction, real estate administration, or legal documentation review.
- Proven track record of working with commercial and residential lease agreements across diverse geographies and property types.
- Experience using lease abstraction platforms, document management systems, or real estate databases (e.g., Yardi, MRI, Lucernex, Visual Lease, CoStar).
- Familiarity with BPM (Business Process Management) environments and client-driven service delivery models.
- Attention to Detail: Ability to identify and extract nuanced lease terms with precision and consistency.
- Legal and Real Estate Acumen: Understanding of lease structures, terminology, and implications of clauses such as CAM, rent escalations, and renewal options.
- Analytical Thinking: Strong ability to interpret complex documents and assess their impact on financial and operational metrics.
- Strong understanding of process workflows, SOPs, and quality control methodologies.
- Technical Proficiency: Skilled in Microsoft Excel, Word, and lease abstraction tools; comfortable navigating digital document workflows.
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