Associate Support Analyst

About this role

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Skills you'll use

What you'll do

• Own support cases end-to-end across Label Traxx, Batched, and Siteline — from initial diagnosis through resolution
• Troubleshoot complex issues spanning application logic, database records, reporting, integrations, and infrastructure
• Analyze application data, customer configurations, and workflow issues to validate system behavior and identify root causes
• Modify and execute queries to investigate data-related problems and support Batched configuration and rule troubleshooting
• Support Batched scheduling, workflow configuration, and customer implementations; troubleshoot scheduling rules, production planning logic, and workflow automation
• Support Siteline storefront implementations, including order processing, artwork approval workflows, and Label Traxx-to-Siteline integration issues
• Troubleshoot Windows servers, services, and application environments; configure and support Label Traxx as a Windows service
• Analyze logs, system behavior, and service failures to identify root causes; support server upgrades, migrations, and environment validation
• Create and maintain troubleshooting guides, KB articles, and SOPs; research prior cases and documentation before escalating
• Identify recurring issues and recommend durable solutions; contribute to support process improvements

Who can apply

• Print industry experience — label, narrow-web, or converting; this is a firm requirement
• Strong working knowledge of how print shops operate, estimate, schedule, and fulfill orders
• 1–3 years in application support, technical help desk, or customer-facing technical support environments
• Strong troubleshooting skills across applications, databases, Windows servers, and basic networking
• Experience working with logs, diagnostics, and system analysis tools
• Ability to debug application logic, workflows, and reporting solutions
• Excellent written and verbal English communication skills
• Self-directed, research-driven approach to problem-solving
• Experience with Label Traxx, Batched, Siteline, or comparable ERP/MIS/scheduling platforms
• Crystal Reports or similar reporting tool experience

Perks & benefits

About Amtech Software

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