Snr Program Manager, Fulfilment Tech-sme, Amazon NOW, Amazon NOW Quick commerce

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Skills you'll use

What you'll do

• Amazon NOW is scaling a quick-commerce network of micro-fulfilment centres across India, operated through third-party partners and served by a fast-evolving stack of warehouse, replenishment and last-mile tools. This role owns the operational health of that stack. You will be the single-threaded owner connecting UTR (under-the-roof) and OTR (on-the-road) operations to the product and tech teams building HWMS and the tools around it, making sure what gets built actually works on the floor, deploys cleanly across hundreds of sites, and moves the metrics that matter.
• You will sit at the seam between operations and product. You will translate ground realities into product requirements, hold the bar on tool inputs and readiness before deployment, drive the change management that gets new tools adopted across a distributed 3P network, and quantify every change in terms of customer experience and cost.

Who can apply

• Significant program or product management experience in operations, supply chain, e-commerce or logistics.
• Hands-on knowledge of warehouse management systems (WMS) and warehouse or fulfilment operations.
• Demonstrated stakeholder management across operations, product and business teams.
• Proven change-management experience deploying processes or tools across multiple sites.
• Strong analytical skills, including the ability to build customer-experience and cost tradeoff models and reason in unit economics.
• A working understanding of product and technology development, enough to partner credibly with engineering and PM teams and translate between ops and tech.

About Amazon

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