Collection Analyst , Digital Collections

About this role

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Skills you'll use

What you'll do

• 1. Design, manage, execute, and optimize digital collections strategies across channels such as SMS, WhatsApp, IVR, Voice Bot, Chat Bots, email, and other digital engagement platforms.
• 2. Monitor daily portfolio performance across delinquency buckets and recommend data-driven interventions to improve collections and customer engagement.
• 3 Analyze customer behavior, payment trends, contactability, and campaign performance to identify opportunities.
• 4. Develop, monitor, and publish MIS reports, dashboards, and KPIs related to collections performance & digital channel effectiveness.
• 8. Support the implementation and optimization of AI-powered collections, automation workflows, conversational bots, and omni channel customer engagement solutions.
• 9. Work closely with technology vendors and internal engineering teams to support system integrations, testing, issue resolution, and new feature deployments.
• 11. Ensure digital collection activities comply with regulatory requirements internal policies, customer communication guidelines, and data privacy standards.
• 14. Support vendor performance management by tracking service-level agreements (SLAs), quality metrics, and business outcomes.
• 15. Maintain data accuracy and integrity across collections systems, campaign platforms, and reporting tools.
• 16. Prepare management presentations and business reviews, highlighting portfolio trends, key insights, risks, and recommendations.

Who can apply

• - Bachelor's degree
• - Experience with SQL and advanced Excel
• - Experience in visualization tools such as Tableau

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