Channel Relationship Manager, AMZL - Karnataka

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Skills you'll use

What you'll do

• · Act as the custodian of the processes & SOPs for the allotted program and consistently challenge and innovate to improvise the existing ones. Provide out of the box solutions for to enhance quality standards, reduce waste, and eliminate unnecessary work.
• · Primarily responsible for coordinating with cross-functional teams and vendors to deliver customer orders through the last mile network.
• · Responsible for in-bound, outbound, delivery, returns and forward leg pick-ups, capacity utilization , network optimization & contingency planning.
• · Ensure high all around performance in quality and customer experience through our last-mile delivery and pick-up operations.
• · Liaise with training teams to develop and update training materials on an ongoing basis to incorporate the latest relevant content for transition to a problem-solving culture.
• · Ensure new processes are communicated to relevant stakeholders and implemented in a timely manner and are standardized across locations. Perform continuous process evaluation to ensure sustainment
• · Ensure a data driven approach to solve problems and to develop solutions to reduce losses and optimize operational cost.

Who can apply

• Drive high performance in quality metrics and customer experience across last-mile delivery and pick-up operations.
• Training & Capability Building
• Work with training teams to develop, improve, and update training materials, embedding a culture of problem-solving and continuous learning across the network.
• Data-Driven Problem Solving
• Use data insights and analytics to identify root causes, reduce losses, improve productivity, and optimize operational costs through structured problem-solving.
• A day in the life
• Reviews previous day’s metrics across inbound, outbound, delivery, returns, and customer experience.
• Leads the Daily Business Review (DBR) to discuss performance gaps, root causes, capacity, and action plans.
• Coordinates with cross-functional teams and delivery partners to ensure smooth last-mile operations.
• Monitors real-time execution, resolves escalations, and activates contingency plans when required.

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