Sr Systems Support Engineer

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Skills you'll use

What you'll do

• Configures, maintains, and operates routers, switches, firewalls, load balancers, and monitoring tools
• Installs physical equipment, connects cabling, organizes communication racks, and powers devices per documentation
• Proactively monitors network infrastructure using monitoring tools, responds to alerts, and maintains updated topology documentation
• Mentors, coaches, and shares knowledge with junior team members
• Acts as an escalation point for complex incidents and requests
• Independently handles routine network service requests, access provisioning, and documentation
• Troubleshoots and resolves major incidents, leads outage bridges, and performs root cause analysis
• Owns end-to-end network infrastructure projects (design, implementation, testing, and handover)
• Develops subject matter expertise in domains such as datacenter networking, firewalls, load balancing, or cloud networking
• Collaborates with senior engineers on large-scale infrastructure projects

Who can apply

• 6+ years of experience in core Networking and Security
• Strong experience in data security operations (administration, configuration, troubleshooting, and design)
• Hands-on experience with multi-vendor firewalls (Checkpoint, Cisco ASA, Cisco Firepower, Fortinet, SonicWall, Palo Alto)

About Altera Digital Health

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