21K School

IT Support Engineer

Job · Full-timeIn OfficeBhubaneswar, Odisha0–2 years26K/mo5 openingsImmediate / as per notice period

About this role

Start your career in IT infrastructure support at 21K School as a IT Support Engineer in Bhubaneswar. This is a full-time position with a structured first ninety days, a named mentor, and genuine responsibility once you are through it. About the role This IT Support Engineer position is about…

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Skills you'll use

Windows & macOS SupportActive DirectoryNetworking BasicsTicketing SystemsHardware TroubleshootingSoftware DeploymentAccess ManagementDocumentationCustomer ServiceEscalation Handling

What you'll do

Resolve user hardware, software and access issues
Manage onboarding and offboarding of equipment and accounts
Maintain asset records accurately
Escalate infrastructure problems with diagnostics attached
Write knowledge base articles for repeat issues
Flag risks and blockers early rather than at the deadline
Keep your tracker and status honest, including when something has slipped

Who can apply

Any graduate — B.E./B.Tech, B.Sc, B.Com, BBA, BCA or equivalent from a recognised university
0–2 years of relevant experience — internships, academic projects and personal work all count, and 2026 graduates are welcome
Working knowledge of Windows & macOS Support, Active Directory, Networking Basics
Comfort with a ticketing system, endpoint management and Active Directory, and the ability to pick up an unfamiliar tool without waiting to be taught it
The judgement to know when a problem is yours to solve and when it needs escalating — and to escalate with the relevant detail attached.
Attention to detail, ownership and the discipline to document your work
Based in Bhubaneswar, Odisha or willing to relocate

Perks & benefits

Learning and certification budgetPaid leave, casual leave and public holidaysFlexible working hours around core collaboration timeModern hardware and the tool licences your role needsInternal knowledge sessions and access to senior reviewersClear, written progression criteria rather than an annual surpriseEmployee referral and performance bonus schemesTeam offsites and regular in-person time

Interview & selection process

3 rounds — typical selection flow for this role:

1Resume screening and profile shortlisting by the talent acquisition team
2Application screening (CV and, where relevant, a portfolio or code sample)
3HR discussion — compensation, notice period, joining date and offer roll-out

About 21K School

21K School operates in the it services sector and runs an active team in Bhubaneswar. It is a working employer with real customers and real deadlines — the role advertised here exists because there is work that needs doing, not to fill a headcount plan. Industry and what the company does 21K…

Visit 21K School’s official website ↗

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