18Pixels

Software Support Engineer

Job · Full-timeHybridMysuru, Karnataka0–2 years28K/mo1 openingImmediate / as per notice period

About this role

Applications are open for the Software Support Engineer position at 18Pixels in Mysuru. You will join a working team in product support engineering, take a defined area end to end, and see the result of your work in the hands of real users or customers. About the role As a Software Support…

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Skills you'll use

TroubleshootingSQLLog AnalysisREST APIsTicketing SystemsLinux BasicsCustomer CommunicationRoot Cause AnalysisDocumentationEscalation Handling

What you'll do

Diagnose and resolve customer-reported product issues
Reproduce problems and escalate with evidence attached
Write and maintain troubleshooting documentation
Track recurring issues and push for permanent fixes
Keep customers informed with accurate status
Flag risks and blockers early rather than at the deadline
Keep your tracker and status honest, including when something has slipped

Who can apply

B.E./B.Tech (CSE/IT/ECE), BCA/MCA or B.Sc/M.Sc (Computer Science / IT) from a recognised university
0–2 years of relevant experience — internships, academic projects and personal work all count, and 2026 graduates are welcome
Working knowledge of Troubleshooting, SQL, Log Analysis
Comfort with log search, a ticketing system and SQL, and the ability to pick up an unfamiliar tool without waiting to be taught it
The judgement to know when a problem is yours to solve and when it needs escalating — and to escalate with the relevant detail attached.
Attention to detail, ownership and the discipline to document your work
Based in Mysuru, Karnataka or willing to relocate

Perks & benefits

Paid leave, casual leave and public holidaysFlexible working hours around core collaboration timeModern hardware and the tool licences your role needsInternal knowledge sessions and access to senior reviewersClear, written progression criteria rather than an annual surpriseEmployee referral and performance bonus schemesTeam offsites and regular in-person timeSupport for internal mobility across teams

Interview & selection process

4 rounds — typical selection flow for this role:

1Resume screening and profile shortlisting by the talent acquisition team
2Technical or practical round based on the day-to-day work of the role
3Take-home exercise or live problem-solving discussion
4HR discussion — compensation, notice period, joining date and offer roll-out

About 18Pixels

18Pixels operates in the it services sector and runs an active team in Mysuru. It is a working employer with real customers and real deadlines — the role advertised here exists because there is work that needs doing, not to fill a headcount plan. Industry and what the company does 18Pixels works…

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