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12Grids

IT Support Engineer

Job · Full-timeHybridChennai, Tamil Nadu0–2 years32K/mo3 openingsImmediate / as per notice period
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About this role

12Grids is hiring a IT Support Engineer in Chennai. This is a full-time, permanent role with real ownership from the first quarter — you will be given work that ships, reviewed by people who know the craft, and the context to understand why it matters. About the role The IT Support Engineer role…

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Skills you'll use

Windows & macOS SupportActive DirectoryNetworking BasicsTicketing SystemsHardware TroubleshootingSoftware DeploymentAccess ManagementDocumentationCustomer ServiceEscalation Handling

What you'll do

  • Resolve user hardware, software and access issues
  • Manage onboarding and offboarding of equipment and accounts
  • Maintain asset records accurately
  • Escalate infrastructure problems with diagnostics attached
  • Write knowledge base articles for repeat issues
  • Flag risks and blockers early rather than at the deadline
  • Keep your tracker and status honest, including when something has slipped

Who can apply

  • Any graduate — B.E./B.Tech, B.Sc, B.Com, BBA, BCA or equivalent from a recognised university
  • 0–2 years of relevant experience — internships, academic projects and personal work all count, and 2026 graduates are welcome
  • Working knowledge of Windows & macOS Support, Active Directory, Networking Basics
  • Comfort with a ticketing system, endpoint management and Active Directory, and the ability to pick up an unfamiliar tool without waiting to be taught it
  • The judgement to know when a problem is yours to solve and when it needs escalating — and to escalate with the relevant detail attached.
  • Attention to detail, ownership and the discipline to document your work
  • Based in Chennai, Tamil Nadu or willing to relocate

Perks & benefits

Structured onboarding with a named mentor for the first 90 daysHealth insurance cover for you (and family cover on confirmation)Learning and certification budgetPaid leave, casual leave and public holidaysFlexible working hours around core collaboration timeModern hardware and the tool licences your role needsInternal knowledge sessions and access to senior reviewersClear, written progression criteria rather than an annual surprise

Interview & selection process

4 rounds — typical selection flow for this role:

  1. 1Resume screening and profile shortlisting by the talent acquisition team
  2. 2Take-home exercise or live problem-solving discussion
  3. 3Discussion with the hiring manager on how you approach problems and work with others
  4. 4HR discussion — compensation, notice period, joining date and offer roll-out

About 12Grids

12Grids operates in the it services sector and runs an active team in Chennai. It is a working employer with real customers and real deadlines — the role advertised here exists because there is work that needs doing, not to fill a headcount plan. Industry and what the company does 12Grids works in…
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