Zepto

Customer Success Intern

InternshipWork from HomeBengaluru, Karnataka3 months24K/mo3 openingsImmediate / Rolling

About this internship

Start your career in customer success with Zepto as a Customer Success Intern in Bengaluru. You will sit with a working team, use the same tools and systems they do, and own a defined piece of work from day one. About the role As a Customer Success Intern at Zepto, your core focus will be…

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Skills you'll use

Customer OnboardingCRM ToolsTicketing SystemsExcelCommunication SkillsProduct KnowledgeChurn AnalysisDocumentationEmpathyProblem Solving

What you'll do

Work on onboarding customers, resolving issues and reducing churn alongside the core team
Apply Customer Onboarding, CRM Tools, Ticketing Systems, Excel to live, production-facing problems
Document your work clearly for reviewers and stakeholders
Participate in reviews and act on the feedback you receive
Collaborate across engineering, product, design or business as required
Follow the team's quality, testing and documentation standards

Who can apply

Pursuing or recently completed MBA/BBA/B.Com/B.E./B.Tech/BA — 2026 freshers & final-year students welcome
Working knowledge of Customer Onboarding, CRM Tools, Ticketing Systems (or a genuine willingness to learn them)
Strong fundamentals in your discipline and clear problem-solving ability
Care with detail and the discipline to document your work
Clear written and verbal communication in English
Based in or willing to work from Bengaluru, Karnataka

Perks & benefits

Letter of RecommendationMentorship from a named mentorLive project experienceExposure to professional tools and workflowsPre-Placement Offer (PPO) opportunity

Interview & selection process

3 rounds — typical selection flow for this role:

1Application screening & resume shortlisting by the talent team
2Online aptitude / domain assessment
3HR discussion — stipend, start date, expectations and offer

About Zepto

Zepto operates in the quick commerce & logistics sector and has an active presence in Bengaluru. Interns here are put on real work from the start, because the team's view is that the fastest way to learn a craft is to practise it under people who already do it well — not to watch it from a…

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