Wavelength Media

Customer Success / Customer Support Intern

InternshipHybridSurat3 months12K/mo2 openingsWithin 15 days

About this internship

Wavelength Media is hiring a Customer Success / Customer Support Intern for its Surat office. This 3-month Hybrid internship sits within the Technology / IT space and is built for students and recent graduates who want practical, hands-on experience in customer success & support. From your very…

Skills you'll use

CommunicationCRMProblem SolvingEmail SupportMS OfficeProduct Knowledge

What you'll do

Respond to customer queries via chat, email and calls
Resolve issues and escalate where needed
Maintain customer records and notes in the CRM
Onboard and guide customers on the product
Gather feedback and share insights with the team
Track satisfaction and support metrics

Who can apply

Pursuing or recently completed a relevant degree (B.E./B.Tech, BBA, MBA, B.Com, BCA, MCA, B.A., B.Sc or an equivalent program)
Foundational knowledge of Communication, CRM, Problem Solving or a strong willingness to learn them
Good written and verbal communication, ownership and analytical thinking
Based in or open to working from Surat (Hybrid)
Able to commit to the full internship duration

Perks & benefits

Real Project & Portfolio ExposurePre-Placement Offer (PPO) OpportunitySkill-Development WorkshopsNetworking with ProfessionalsCertificate of Completion

About Wavelength Media

Based in part out of Surat, Wavelength Media is an established player in the Technology / IT sector. The company brings together experienced professionals and ambitious newcomers to deliver work that meets a high standard. Its culture leans towards collaboration, ownership and continuous…

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