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Protean eGov Technologies logo — Protean eGov Technologies Customer Support Intern at Protean eGov Technologies
Protean eGov Technologies

Customer Support Intern

InternshipIn OfficeBidadi, Karnataka3 months23K/mo3 openingsImmediate / Rolling

About this internship

Protean eGov Technologies has an open Customer Support Intern position in Bidadi for motivated freshers and final-year students. You will work on live customer support operations projects and finish with something you can genuinely talk about in interviews. About the role As a Customer Support…

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Skills you'll use

Ticketing Systems (Zendesk / Freshdesk)Written CommunicationIssue TroubleshootingSLA & Escalation ManagementKnowledge Base AuthoringCustomer EmpathyCRM UsageRoot Cause ReportingLive Chat & Voice SupportAdvanced Excel

What you'll do

  • Work on resolving real customer issues and fixing the reasons they recur alongside the core team
  • Apply Ticketing Systems (Zendesk / Freshdesk), Written Communication, Issue Troubleshooting, SLA & Escalation Management to live, production-facing problems
  • Document your work clearly for reviewers and stakeholders
  • Participate in reviews and act on the feedback you receive
  • Collaborate across engineering, product, design or business as required
  • Follow the team's quality, testing and documentation standards

Who can apply

  • Pursuing or recently completed Any graduate — BBA, B.Com, B.A., BCA, B.Sc or B.E./B.Tech with strong communication — 2026 freshers & final-year students welcome
  • Working knowledge of Ticketing Systems (Zendesk / Freshdesk), Written Communication, Issue Troubleshooting (or a genuine willingness to learn them)
  • Strong fundamentals in your discipline and clear problem-solving ability
  • Care with detail and the discipline to document your work
  • Clear written and verbal communication in English
  • Based in or willing to work from Bidadi, Karnataka

Perks & benefits

Live project experienceExposure to professional tools and workflowsPre-Placement Offer (PPO) opportunityFlexible working hoursNetworking with senior professionals

Interview & selection process

2 rounds — typical selection flow for this role:

  1. 1Application screening & resume shortlisting by the talent team
  2. 2Practical assignment or case study with a short walkthrough

About Protean eGov Technologies

Protean eGov Technologies operates in the digital public infrastructure sector and has an active presence in Bidadi. Interns here are put on real work from the start, because the team's view is that the fastest way to learn a craft is to practise it under people who already do it well — not to…
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