Indian Railways RITES

Customer Support Intern

InternshipWork from HomeErode, Tamil Nadu4 months23K/mo1 openingImmediate / Rolling

About this internship

Indian Railways RITES has an open Customer Support Intern position in Erode for motivated freshers and final-year students. You will work on live customer support operations projects and finish with something you can genuinely talk about in interviews. About the role As a Customer Support Intern…

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Skills you'll use

Ticketing Systems (Zendesk / Freshdesk)Written CommunicationIssue TroubleshootingSLA & Escalation ManagementKnowledge Base AuthoringCustomer EmpathyCRM UsageRoot Cause ReportingLive Chat & Voice SupportAdvanced Excel

What you'll do

Work on resolving real customer issues and fixing the reasons they recur alongside the core team
Apply Ticketing Systems (Zendesk / Freshdesk), Written Communication, Issue Troubleshooting, SLA & Escalation Management to live, production-facing problems
Document your work clearly for reviewers and stakeholders
Participate in reviews and act on the feedback you receive
Collaborate across engineering, product, design or business as required
Follow the team's quality, testing and documentation standards

Who can apply

Pursuing or recently completed Any graduate — BBA, B.Com, B.A., BCA, B.Sc or B.E./B.Tech with strong communication — 2026 freshers & final-year students welcome
Working knowledge of Ticketing Systems (Zendesk / Freshdesk), Written Communication, Issue Troubleshooting (or a genuine willingness to learn them)
Strong fundamentals in your discipline and clear problem-solving ability
Care with detail and the discipline to document your work
Clear written and verbal communication in English
Based in or willing to work from Erode, Tamil Nadu

Perks & benefits

Networking with senior professionalsInternship CertificateLetter of RecommendationMentorship from a named mentorLive project experience

Interview & selection process

2 rounds — typical selection flow for this role:

1Application screening & resume shortlisting by the talent team
2Practical assignment or case study with a short walkthrough

About Indian Railways RITES

Indian Railways RITES operates in the transport infrastructure consultancy sector and has an active presence in Erode. Interns here are put on real work from the start, because the team's view is that the fastest way to learn a craft is to practise it under people who already do it well — not to…

Visit Indian Railways RITES’s official website ↗

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