Extramarks Education

Customer Success Intern

InternshipHybridPune, Maharashtra4 months9K/mo1 openingImmediate / Rolling

About this internship

Kick-start your career with Extramarks Education in Pune as a Customer Success Intern. If you learn fastest by doing, this internship gives you real responsibility, real mentorship and real projects from day one. As a Customer Success Intern, you will work closely with experienced professionals in…

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Skills you'll use

CommunicationCRMCustomer SupportOnboardingExcelProblem SolvingAccount ManagementEmpathy

What you'll do

supporting customer onboarding
answering queries and resolving issues
tracking customer health and usage
gathering feedback for the product team
maintaining CRM records
Collaborate with the team and document your work
Take ownership of assigned tasks and act on feedback

Who can apply

Pursuing or recently completed Any graduate; BBA/MBA a plus
Foundational knowledge of Communication, CRM, Customer Support, Onboarding
Good communication and a genuine willingness to learn
Based in or open to working from Pune
A portfolio, project or coursework you can show (a plus, not mandatory)

Perks & benefits

Letter of RecommendationMentorship from experienced professionalsReal-world project experiencePre-Placement Offer (PPO) opportunityFlexible working hoursStipend

Interview & selection process

4 rounds — typical selection flow for this role:

1Application Screening — the recruitment team at Extramarks Education reviews your resume, projects/portfolio and fit for the Customer Success Intern role.
2Aptitude / Skills Assessment — a screening test focused on communication and problem solving.
3Technical / Role Interview — an in-depth discussion of your skills, projects and a task or case relevant to operations.
4Second Interview / Assignment Round — a deeper problem-solving, portfolio or practical assignment round with a senior team member.
5HR / Managerial Discussion — a conversation about your interests, availability, learning goals and the internship offer with Extramarks Education.

About Extramarks Education

Extramarks Education operates in the edtech space and actively invests in early-career talent across its Pune team. Its culture is practical and learning-oriented — mentorship, honest feedback and real project work are part of everyday life, and interns are treated as genuine members of the…

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