Customer Success Associate

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Skills you'll use

What you'll do

• Support customer onboarding and journeys
• Respond to queries and resolve issues
• Maintain customer records in the CRM
• Track satisfaction and success metrics
• Coordinate with internal teams
• Document work clearly and act on feedback

Who can apply

• Pursuing or recently completed a relevant degree/diploma
• Foundational knowledge of Communication, CRM, Problem Solving, Advanced Excel
• Strong communication skills and a proactive attitude
• Ability to work in a team and meet deadlines
• Based in or open to working from Delhi / New Delhi

Perks & benefits

Interview & selection process

3 rounds — typical selection flow for this role:

1. 1Application & resume screening — your profile, skills and academics are reviewed by Daffodil Software's team.
2. 2Technical / aptitude round — role-relevant questions for the Customer Success Associate role, possibly with a short task or case.
3. 3Hiring manager / HR discussion — your problem-solving approach, communication, availability and fit.

About Daffodil Software

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