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Customer Experience & Support Services Company logo — Customer Experience & Support Services Company Customer Support Intern at Customer Experience & Support Services Company in Kharagpur at Customer Experience & Support Services Company
Customer Experience & Support Services Company

Customer Support Intern at Customer Experience & Support Services Company in Kharagpur

InternshipHybridKharagpur, West Bengal3 months5K/mo5 openingsWithin 30 days
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About this internship

Customer Experience & Support Services Company is hiring a Customer Support Intern in Kharagpur for a 3-month, fully mentored internship. This is real, reviewed work on live projects — not a training sandbox or a certificate mill. About the internship You will join the customer support team and…

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Skills you'll use

CommunicationCRMTicketing ToolsProblem SolvingMS ExcelEmail EtiquetteProduct KnowledgeEscalation HandlingDocumentationEmpathy

What you'll do

  • Respond to customer queries across chat, email and phone.
  • Log every interaction accurately in the ticketing system.
  • Escalate unresolved issues with a clear written summary.
  • Update the help-centre articles when a gap is found.
  • Document your work so the next person can pick it up

Who can apply

  • Education: pursuing or completed any Bachelor’s degree
  • Graduation year: 2025, 2026 or 2027 batch
  • Minimum 60% / 6.0 CGPA (relaxable for candidates with strong practical projects)
  • Technical skills: working knowledge of Communication, CRM, Ticketing Tools, Problem Solving
  • Soft skills: clear written communication, ownership, willingness to document work
  • Experience: none required — freshers welcome; prior projects or certifications are a plus

Perks & benefits

Certificate of CompletionLetter of RecommendationPre-Placement Offer (PPO) OpportunityFlexible Working HoursMentorship from Industry ExpertsFree Learning Resources & Certification SupportReal Project & Portfolio ExposureNetworking with Professionals

Interview & selection process

  1. 1The selection process for the Customer Support Intern role at Customer Experience & Support Services Company is merit-based and typically runs over 4 stages: Round 1: Application & Resume Screening — apply through this page; profiles are shortlisted on fundamentals, projects and role fit. Round 2: Online Assessment — aptitude plus role-specific questions covering Communication, CRM, Ticketing Tools. Round 3: Technical / Functional Interview — a discussion of your projects and practical scenarios covering Communication, CRM, Ticketing Tools, Problem Solving, MS Excel. Expect "how would you approach this?" rather than definitions. Round 4: HR Discussion — role expectations, stipend, start date, location and offer. Shortlisted candidates are contacted after applying. There are no charges at any stage of the process — Customer Experience & Support Services Company never asks candidates for money.

About Customer Experience & Support Services Company

About Customer Experience & Support Services Company The hiring organisation is a customer experience and support services company handling multi-channel customer contact for client brands. Its team covers query resolution, escalation management and knowledge-base upkeep. Industry Customer…
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