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Concentrix

Customer Support Associate (Entry Level)

Job · Full-timeHybridBengaluru0-2 years6 openingsImmediate / Rolling
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About this role

Concentrix is hiring a Customer Support Associate (Entry Level) for its Bengaluru team. Concentrix is a global customer experience and technology services company providing customer engagement, digital transformation and business process outsourcing. It is one of India's largest CX employers…

Skills you'll use

CommunicationEnglish ProficiencyProblem SolvingCRM ToolsMS OfficeActive ListeningEmail EtiquetteMultitasking

What you'll do

  • Handle customer queries via calls, chat and email professionally
  • Resolve issues and escalate complex cases appropriately
  • Maintain accurate records in CRM systems
  • Meet quality and productivity targets
  • Share feedback to improve the customer experience
  • Collaborate with team leads and other departments

Who can apply

  • Excellent verbal and written communication
  • Customer-first attitude and patience
  • Basic computer and CRM proficiency
  • Willingness to work in shifts (for some roles)
  • Problem-solving and multitasking ability
  • Eagerness to learn

Perks & benefits

Mentorship from experienced professionalsExposure to real, production-grade projectsCertificate & letter of recommendationLearning & development supportPre-placement offer (PPO) for top performers

About Concentrix

Concentrix is a global customer experience and technology services company providing customer engagement, digital transformation and business process outsourcing. It is one of India's largest CX employers, present across ~14 cities including Bengaluru, Hyderabad, Gurugram and Pune.
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